Subscriptions FAQ

Help/Other/Subscription FAQ

Your subscription

Q: How do I subscribe?

A: For the latest subscriptions offers and how to order your subscription go to the subscribe link on our website or call (UK) 0844 543 0064 or (OS) +44 1604 251 043

Q: Who do I contact about my subscription queries?

For all subscription related queries please contact TES Subscriptions on 0844 543 0064, or write to TES Subscriptions, McGowan House, 10 Waterside Way, Northampton, NN4 7XD. You can also manage your subscription online at www.tslshop.co.uk or email help@tslshop.co.uk

Q: My TES has not arrived, who do I contact?

A: If you have not received your copy of TES on the usual day then please contact us. We will do our best to get you another copy in the post asap. Please contact TES subscriptions on 0844 543 0064 or email help@tslshop.co.uk or write to TES Subscriptions, McGowan House, 10 Waterside Way, Northampton, NN4 7XD

Q: My TES has arrived damaged, who do I contact?

If your TES has been delivered to you in an unsatisfactory state then we sincerely apologise and will be happy to send you another copy free of charge. Please contact TES subscriptions on 0844 543 0064 or email help@tslshop.co.uk or write to TES Subscriptions, McGowan House, 10 Waterside Way, Northampton, NN4 7XD

Q: How long will it take for my subscription to start?

A: You should start receiving copies within 2-3 weeks of placing an order.

Q: What day should I expect to receive my copy?

A: Your copy should arrive every Friday.

Q: Does my subscription include all the jobs sections?

A: Yes. You will receive the full TES publication complete with all sections.

Q: Can I get TES delivered only during term time?

A: Should you wish to stop your copies arriving during the Summer Holidays then please contact TES subscriptions on 0844 543 0064 or email help@tslshop.co.uk

Payment

Q: How can I pay for my subscription?

A: You can pay for your subscription online by clicking on the subscribe link or by calling 0844 543 0064.

Q: How do I renew my subscription?

A: When your subscription is due for renewal you will be sent a reminder letter from us with a renewal form for you to fill out and send back. Alternatively you can contact our subscriptions team on 0844 543 0064 or write to TES Subscriptions, McGowan House, 10 Waterside Way, Northampton, NN4 7XD.

Q: Can I pay via BACS?

A: If you would like to pay by BACS then please contact our subscriptions team on 0844 543 0064, email help@tslshop.co.uk or write to TES Subscriptions, McGowan House, 10 Waterside Way, Northampton, NN4 7XD.

Q: Can I be invoiced for my subscription?

A: Yes, please call 0844 543 0064 to arrange an invoice.

Q: If I am invoiced will payment need to be made before issues are received?

A: Yes. You will receive your first subscription copy as soon as payment has been received.

Q: Can I order a bulk subscription for my school?

A: Yes you can order as many copies as you wish to be delivered to the same address. If you have any queries, please contact TES subscriptions on 0844 543 0064 or email help@tslshop.co.uk.

Q: How do I order back issues?

A: If you have failed to received an issue that you were due through your subscription then we will happily send you the missing copy free of charge. However if you would like to receive any additional copies of backdated issues then this can be arranged at an additional cost of £4.00 per copy. Please contact TES subscriptions on 0844 543 0064 or email help@tslshop.co.uk or write to TES Subscriptions, McGowan House, 10 Waterside Way, Northampton, NN4 7XD.

Your Details

Q: How do I change the delivery address for my subscription?

A: To change the delivery address or any details for your subscription please call TES subscriptions on 0844 543 0064 or email help@tslshop.co.uk or write to TES Subscriptions, McGowan House, 10 Waterside Way, Northampton, NN4 7XD.

Q: Where do I find my subscriber number?

A: You can find your subscriber number above your name on the carrier sheet inside your delivered publication. You can also find it on any correspondence from TES. Your subscriber number is a 10 digit number. If you're still unable to find it then please call TES subscriptions on 0844 543 0064 or email help@tslshop.co.uk or write to TES Subscriptions, McGowan House, 10 Waterside Way, Northampton, NN4 7XD.

Q: Will you share my details with other companies?

A: When you subscribe to the TES you will be given the option to opt out of receiving mail from selected companies or having your details passed on. TES does not share any information with other companies unless given permission by you.

Gift Subscriptions

Q: How do I order a gift subscription?

A: You can order a gift subscription online by clicking on the subscribe link. You will be asked if the subscription is for you or as a gift. Simply tick the appropriate box.

Q: Will the recipient of my gift subscription receive notification?

A: The notification of the subscription will go to the payer who would then notify the recipient of the gift subscription, if they have not done so already.