Updated General - Subscription FAQ's

UPDATED VERSION OF PAGE

Magazine subscription FAQs

Get your TES magazine subscription queries answered here

How do I subscribe?

Subscribing is quick and easy. For the latest subscriptions offers and how to order your subscription simply go to the subscribe link on our website or call TES Subscriptions (UK) 0844 543 0064 or (OS) +44 1604 251 043. TES Subscriptions Line is open from 08:00 - 21:30 Monday to Friday and 08:00 - 16:00 Saturday (excluding public holidays)

What does my subscription include?

Your subscription includes the print editions of TES magazine, TESpro and TES Jobs delivered by first class post every Friday. As a TES subscriber you will also receive instant access to TESpro magazine in digital format containing the full TESpro archive for immediate access to the best lesson ideas. As soon as you have subscribed you can access TESpro digital here.

How do I access the digital editions of TES?

To access TES magazine in digital formats you need to be a subscriber to TES Pro or to the print edition. You can subscribe to TES Pro here, and then access the digital editions by clicking on the “TES magazine” button in your “My storage” section. Alternatively, if you have a print subscription (which you can obtain here) you can download them by entering your subscriber number and surname here.

Who do I contact about my subscription queries?

For all subscription related queries please contact TES Subscriptions on 0844 543 0064, or write to TES Subscriptions, McGowan House, 10 Waterside Way, Northampton, NN4 7XD. You can also manage your subscription online at www.tslshop.co.uk or email help@tslshop.co.uk

My TES has not arrived, who do I contact?

If you have not received your copy of TES on the usual day then please contact us. We will do our best to get you another copy in the post asap. Please contact TES subscriptions on 0844 543 0064 or email help@tslshop.co.uk or write to TES Subscriptions, McGowan House, 10 Waterside Way, Northampton, NN4 7XD

UK copies are delivered first class every Friday. Please allow 5-7 working days for overseas delivery.

My TES has arrived damaged, who do I contact?

If your TES has been delivered to you in an unsatisfactory state then we sincerely apologise and will be happy to send you another copy free of charge. Please contact TES subscriptions on 0844 543 0064 or email help@tslshop.co.uk or write to TES Subscriptions, McGowan House, 10 Waterside Way, Northampton, NN4 7XD

How long will it take for my subscription to start?

Depending on your payment method you could receive your first issue of TES within a week but certainly we aim to deliver your first issue within 2 weeks of your order. If you’ve still not received your first issue after this time please contact TES Subscriptions on 0844 543 0064 or email help@tslshop.co.uk or write to TES Subscriptions, McGowan House, 10 Waterside Way, Northampton, NN4 7XD
Please note that your access to TESpro magazine in digital formal is instant. As soon as you have subscribed you can access TESpro digital here.

What day should I expect to receive my copy?

Your copy should arrive every Friday by first class post.

Does my subscription include all the jobs sections?

Yes. TES Jobs supplement contains the largest selection of academic, education and teaching job vacancies in the UK. Along with TES Jobs your subscription to TES will also include TESPro in print and digital formats.

Can I get TES delivered only during term time?

Should you wish to stop your copies arriving during the Summer Holidays then please contact TES subscriptions on 0844 543 0064 or email help@tslshop.co.uk

Payment

How can I pay for my subscription?

You can pay for your subscription by direct debit or with a credit or debit card. To pay online click on the subscribe link or by calling TES Subscriptions 0844 543 0064.

How do I renew my subscription?

When your subscription is due for renewal you will be sent a reminder letter from us with a renewal form for you to fill out and send back. Alternatively you can contact our subscriptions team on 0844 543 0064 or write to TES Subscriptions, McGowan House, 10 Waterside Way, Northampton, NN4 7XD. You can also manage your subscription online at www.tslshop.co.uk or email help@tslshop.co.uk

Can I pay via BACS?

If you would like to pay by BACS then please contact our subscriptions team on 0844 543 0064, email help@tslshop.co.uk or write to TES Subscriptions, McGowan House, 10 Waterside Way, Northampton, NN4 7XD.

Bank details:
Bank of Scotland plc
Sort code - 120103
Account number - 06090278

Can I be invoiced for my subscription?

Yes, please call TES Subscriptions 0844 543 0064 to arrange an invoice. Alternatively you can email help@tslshop.co.uk. Please quote your promotion code to ensure you are invoiced at the correct price.

If I am invoiced will payment need to be made before issues are received?

Yes. You will receive your first subscription copy as soon as payment has been received.

Can I order a bulk subscription for my school?

Yes you can order as many copies as you wish to be delivered to the same address. If you have any queries, please contact TES subscriptions on 0844 543 0064 or email help@tslshop.co.uk.

How do I order back issues?

If you have failed to received an issue that you were due through your subscription then we will happily send you the missing copy free of charge. However if you would like to receive any additional copies of backdated issues then this can be arranged at an additional cost of £4.00 per copy. Please contact TES subscriptions on 0844 543 0064 or email help@tslshop.co.uk or write to TES Subscriptions, McGowan House, 10 Waterside Way, Northampton, NN4 7XD. Alternatively you can order back issues on line at www.tslshop.co.uk

Your Details

How do I change the delivery address for my subscription?

To change the delivery address or any details for your subscription please call TES subscriptions on 0844 543 0064 or email help@tslshop.co.uk or write to TES Subscriptions, McGowan House, 10 Waterside Way, Northampton, NN4 7XD. Alternatively you can manage your account online at www.tslshop.co.uk

Where do I find my subscriber number?

You can find your subscriber number above your name on the carrier sheet inside your delivered publication. You can also find it on any correspondence from TES. Your subscriber number is a 10 digit number. If you're still unable to find it then please call TES subscriptions on 0844 543 0064 or email help@tslshop.co.uk or write to TES Subscriptions, McGowan House, 10 Waterside Way, Northampton, NN4 7XD.

Will you share my details with other companies?

When you subscribe to the TES you will be given the option to opt out of receiving mail from selected companies or having your details passed on. TES does not share any information with other companies unless given permission by you.

Gift Subscriptions

How do I order a gift subscription?

You can order a gift subscription online by clicking on the subscribe link. Once you have picked your preferred payment option, you will be asked if the subscription is for you or as a gift. Simply tick the appropriate box.

Will the recipient of my gift subscription receive notification?

The notification of the subscription will go to the payer who would then notify the recipient of the gift subscription, if they have not done so already.