Apprentice IT Support Technician
Hopwood Hall College
Middleton
- Expired
- Salary:
- In line with National Minimum Wage
- Job type:
- Full Time, Fixed Term
- Apply by:
- 18 January 2019
Job overview
Purpose
To support the IT Support Technician to provide 1st / 2nd line technical support for all network connected hardware and software including the management of VDI including (ThinApp), Desktop PC / Thin Clients, Backups, Wi-Fi, Switches, Routers, Firewalls and Servers including (Virtual) and Printing Devices.
Duties
1. To assist in the Installation, configuration, and support College IT hardware and software. Assist with VMware View hardware and software environment to ensure 24 * 7 *365 availability to both Staff and Students.
2. Assist in monitoring the network to ensure network availability to all system users and perform necessary maintenance to support network availability through SNMP and other monitoring tools.
3. Assists in maintaining the operating system and security software utilised on the network, including the addition of new users to the network and establishment of rights and privileges.
4. Ensure that all Support Tickets are responded and resolved in accordance with implemented Service Level Agreements.
5. Any other duties, of a similar level of responsibility, as may be required.
Attached documents
About Hopwood Hall College
Hopwood Hall College is a further education college located in Rochdale, Greater Manchester. The college was first established in 1992, and since its founding has seen extensive redevelopment and modernisation, including the installation of a brand-new technology centre in 2012 which provides facilities for studying motor vehicle maintenance, engineering and brickwork. Although the college had previously contained its own sixth form centre, since 2010 Hopwood Hall has concentrated solely on vocational qualifications for school leavers, along with its extensive adult-education programmes. The college occupies two main sites, located close by to each other in Greater Manchester, each providing a range of high-quality teaching facilities.
Principal
Julia Heap
Values and Vision
Hopwood Hall College offers a huge range of subjects from entry-level courses up to foundation degrees, with part-time provision available for adult students looking to pursue their qualifications while working. In terms of younger students, Hopwood Hall begins accepting students at age 14, providing entry-level vocational qualifications and, potentially, apprenticeships for Key Stage 4 pupils looking to study outside of school. We have a purpose-built Salon, Restaurant and Technology Centre as well as extensive Sports and Animal Care facilities. Outside of study, the college also works hard to foster a sense of community among its students, playing host to a range of recreational common areas for students to relax and socialise.
Ofsted
“Leaders and senior managers have re-focused the college’s community learning provision. They have established good links with community groups to engage with learners who have not participated in education and training for some time. These learners benefit from the development of their essential English and mathematical skills, including English for speakers of other languages; they are progressing to further study and/or employment.”
The full report into Hopwood Hall College can be found here.
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