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IT Service Desk Administrator

IT Service Desk Administrator

Ampleforth College

Ampleforth, York, North Yorkshire

Job type:
Full Time, Permanent
Apply by:
8 December 2017

Job overview

 IT Service Desk Administrator

The IT Services Team at Ampleforth Abbey and College is recruiting for an IT Service Desk Administrator. The team is responsible for the provision and support of IT services to Ampleforth Abbey, Ampleforth College and St Martin’s Ampleforth Prep School. IT support is provided to a broad customer base including around 600 users including Windows PCs and iPads. 

The IT Service Desk Administrator will be the primary point of contact for customers of IT Services, providing excellent customer service and ensuring service requests are progressed and customers are kept informed.

Duties will include greeting those who contact IT Services, either in person or by telephone or email, in a courteous and efficient manner; recording requests for IT services and allocating tasks to technical staff; updating database systems to ensure accurate records are maintained; resolving customers IT issues within the scope of training provided; purchasing of IT equipment, processing invoices and administering budgets. The IT Service Desk Administrator will also perform general administrative duties in support of the IT and Data Services Manager.

Although previous IT Service Desk/Help Desk experience is advantageous, experience in customer service and excellent communication skills are essential. The ideal candidate will have good ICT skills, be able to support customers' needs in high pressure situations, and can establish strong working relationships within the team and with colleagues across the site. 

Closing date for applications will be at 3pm on Friday 8th December 2017. Interviews are expected to take place before Christmas. 

The Ampleforth Abbey Trust, St Laurence Education Trust and its Schools are committed to safeguarding children and promoting the welfare of children and young people. They expect all staff and volunteers to share this commitment and will ensure that all recruitment and selection practices and procedures reflect this commitment. All successful candidates will be subject to checks by the Disclosure and Barring Service (DBS) along with other relevant employment checks.

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About Ampleforth College

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+44 1439 766000

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Set in a beautiful Yorkshire valley, Ampleforth’s location is a huge asset. There are few better places for young people to grow up. Some describe it as a teenage heaven, with a vast amount of space, a huge range of activities and facilities, and lots of friends with which to share the experience and have fun. Our students love being here and Old Amplefordians frequently come back to visit the community and our stunning valley.

Ampleforth is full boarding with students from all over the UK, Europe and the rest of the world. We rejoice in being culturally diverse with many different languages spoken. There is a strong House structure with 7 boys / girls houses and 1 co-ed junior house for Years 7 and 8. Each has dedicated staff (Housemistress / master, Chaplain, Matron, Tutors, and support team) and are real homes where children in different year groups mix and form lasting friendships with each other and with staff - their second family. Full boarding engrains a deep sense of community and provides a rich experience, allowing students to immerse themselves in everything the school has to offer. Four-day long exeats provide breaks to go home with families often visiting at weekends too.

Lessons and sports fixtures run from Monday to Saturday with a broad and varied programme of activities, events and social life in the evenings and weekends, as well as one afternoon devoted entirely to activities. We offer a remarkable range, from every type of musical ensemble (including bagpipe band), CCF, drama, art, sports, community work and fundraising for the school charity, to countryside pursuits, Landrover restoration, gardening, cooking, and numerous academic societies. With fantastic facilities - a sports centre, acres of pitches and courts, indoor and outdoor shooting ranges, equestrian school, dance studio, theatre, our own shoot, and fishing lakes - all can discover and develop their interests and talents. Everyone attends Mass on Sundays with prayers twice daily as well as retreats, Chaplaincy and Lectio.

Our academic results are impressive and show that every student is inspired to reach their potential. Beyond academic excellence, to ensure they leave school ready for the challenges ahead, our approach is to coach students to become increasingly independent in their thinking, learning and coping and so develop the skills critical to flourishing in life.

Ampleforth offers a Compass for Life. Catholic education and Benedictine principles, the basis of successful education all over Europe for centuries, provide a foundation that is forward thinking, inclusive, and meets the needs of 21st century students. Recognising that every person is of equal value and has unique talents, our duty is to draw out these talents so that each student becomes the very best version of themselves. The principles of Benedictine community living teach us that we are made better through our relationships with others. As individuals thrive, so does the community - and our community is very strong and welcoming. Our students are inspired to become thoughtful, caring and considerate citizens.

Please note that you are wholly responsible for fact checking in respect of the information provided by schools. Please also check for the latest visa and work permit requirements that may apply. Tes is not responsible for the content of advertisements or the policies adopted by advertising schools. Tes asks that all schools follow Tes' Fair Recruitment Policy.

Applications closed