Level 3 IT Service Desk Apprentice (Ref: APP117), Leeds

Closing date:

Leeds City CollegeLeeds
Date posted:
Contract type: Full Time
Salary: Level 3 Apprentice Rate
Contract term: Fixed Term

Leeds City College is one of the UK’s largest FE establishments with around 1200 employees and over 35,000 students. Offering a diverse curriculum within a vibrant and multicultural learning environment, our goal is to deliver excellent and innovative education which supports and inspires every student to achieve their ambitions.

Full Time 37 hours per week

Fixed term up to 18 months

Level 3 Apprenticeship Pay Rates:

16-17 £4.50 per hour (equivalent to £8,681 pa)

18-20 £6.20 per hour (equivalent to £11,961 pa)

21-24 £7.68 per hour (equivalent to £14,816 pa)

25+ £7.83 per hour (equivalent to £15,105 pa)

Leeds City College ITSS Service Desk has an opportunity for someone to join the team for 18 months and learn essential skills for any career in IT, in a supportive team setting whilst also gaining a Level 3 IT qualification that includes some industry-recognised qualifications from Cisco & Microsoft.  The Service Desk team offer responsive help, advice and support via telephone, email and remote support tools to colleagues in Leeds City College and the White Rose Academies Trust. The team also manages and maintains several systems (e.g. Mobile Device Management) and works closely with all IT colleagues to solve issues and contribute to IT projects. 

This varied role has a customer service and communication focus and this is what matters the most to us. The role will also give you the opportunity to develop your technical knowledge, solve technically challenging issues, investigate complex problems and acquire real-world support experience.  No previous experience of working in a support role needed, just a helpful attitude, an existing qualification or a general interest in IT and a desire to learn and to pursue a career somewhere in the IT sector are what we are looking for.  If you want to be part of our team and work in an IT department that routinely achieves 98%+ customer satisfaction and earn while you learn then please apply. 

Employees of Leeds City College enjoy a wide range of benefits. To find out more about what we offer click on the following link: http://www.leedscitycollege.ac.uk/the-college/jobs-and-careers/benefits/

Leeds City College is committed to Equality of Opportunity (ensuring everyone is treated fairly) and safeguarding children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. All successful applicants are required to complete an enhanced Disclosure and Barring Services (DBS) check as well as mandatory pre-employment checks which may also include checking social media profiles. We positively welcome applications from all sections of the community.


Job location

More about Leeds City College
Address: Printworks Campus, Hunslet Road, Leeds, West Yorkshire, LS10 1JY, United Kingdom
Telephone: +44 113 386 1997