Senior Infrastructure Engineer - Sheffield
Tes Global
Sheffield
- Quick apply
- Expired
- Job type:
- Full Time, Permanent
Job overview
The Senior Infrastructure Engineer is key to the delivery of technical support services to TES Global for the London area and associated infrastructure.
As part of a team with wide range of responsibilities and skill levels, you will be exposed to a wide range of technologies and processes. The role will work across 1st line interaction with customers managing service requests and incidents through to 3rd line resolution of complex problems in conjunction with 3rd parties.
The structure of this team is designed to open up opportunities to increase the breadth and depth of options for professional development as well as create an environment where team working is part of the working day as well promoting individual technical expertise.
Key Responsibilities
· Support the management of our data centre in Enfield including networking, server infrastructure, storage and security.
· Support the management of our RLS infrastructure including desktops, printing, remote access, LAN and WAN services, local server infrastructure, storage and security.
· Work closely with the wider Information Technology and Infrastructure team to provide consistent levels of services across Tes Global’s locations, web services and remote staff.
· Develop a sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures.
· Be the subject matter expert for the Sheffield, Red Lion Square and Enfield infrastructure.
· Manage the escalation of incidents to 3rd party support providers as appropriate.
· Ensure that a high level of customer service and support is provided to all customers.
· Ensure we maintain and develop local IT guidelines, processes, practices and procedures that support a high quality of customer service.
· Provide overflow support and intelligent hands for the IT service desk as required.
· Ensure all incidents and requests are dealt with within agreed SLA’s.
· Ensure all hardware and software inventories are kept up to date.
Person Specification
· Must have strong technical skills across a wide breadth of infrastructure.
· Proactive in suggesting new ideas that simplify or accelerate the delivery of technology solutions
· Take responsibility for decisions and the quality of work
· Must have a customer service mentality
· Maintain a positive and proactive attitude
· Foster good working relationships with other technology teams and business units.
· Demonstrable ability to prioritise and multitask
· Must possess strong communication skills both verbal and written.
· Able to demonstrate strong time management skills
Attached documents
- Brochure472.4KB
- Tes Global Recruitment Privacy Policy To work with us here at Tes, we need to collect information about you to ensure you are qualified and suitable to work with us. The data we collect is limited to only that which we need to fulfil this purpose and we are committed to protecting your privacy while it is stored by us. 351.83KB
About Tes Global
- Tes Global
- 3 St Paul’s Place, Norfolk Street, Sheffield
- South Yorkshire
- S1 2JE
- United Kingdom
Tes Global is a digital education company that has been supporting educators for over 100 years.
Our mission is what we stand for. ''We believe in the power of great teaching. We support and connect teachers and schools worldwide, helping them to improve children's lives through education''
Our company
We’re aiming to develop the products and services that will make the biggest difference in global education. We’re providing teachers and schools with training, resources and jobs services alongside the world’s largest online teacher community.
We are working to making a difference in the lives of educators, children and students by building a strong and sustainable digital education company, with commercial and social purpose that will improve standards in education worldwide.
Our culture
We put educators at the heart of everything we do and we‘re passionate about the difference we’re making in global education. We succeed by working together to develop and deliver by collaborating across teams and global locations.
We’re excited about our future; we’re embracing new ideas, innovative ways of working and open technologies so that we can help every educator in the world to raise global teaching standards.
Our people
We treat others’ as we would like to be treated ourselves – with dignity and respect. We’re sociable people with a sense of fun and if you believe in improving education worldwide we’ll warmly welcome you here.
We are diverse, we come from different backgrounds and different countries; we are teachers, journalists, designers, technologists, sales people, events managers, software engineers and more. We are socially engaged and united by our passion to support educators, schools, universities and students to ensure that everyone has the best education wherever they are.
Our rewards and benefits
We’re committed to providing an inclusive and engaging workplace where we value everyone’s contribution. We have high expectations and our people work hard so when it comes to our benefits, we have everything you’d expect, from health insurance, generous annual holiday entitlement and retirement benefits. But we also offer more than the basics. Our benefits are part of who we are and are there to support your work / life balance, your health, your development and your financial security.
Our commitment to diversity
We value the differences that a diverse workforce brings to our organisation and we believe that we are stronger when we are inclusive. You’ll be treated fairly whatever your age, gender, disability status, sexual orientation, religion, ethnicity or family circumstances.
Everyone is responsible for the promotion and advancement of our diversity policy and we are an Equal Opportunities employer. As such, we are committed to ensuring a culture of equal opportunities with respect and dignity at work for all employees.
Our locations
We are a truly global company with a presence in the UK, US, Australia and beyond, and everyone, in every location is an integral part of the Tes team.
Join our team to help make a difference in global education. Check out our latest job opportunities below and apply or send your CV and covering letter to careers@tesglobal.com
Please note that you are wholly responsible for fact checking in respect of the information provided by schools. Please also check for the latest visa and work permit requirements that may apply. Tes is not responsible for the content of advertisements or the policies adopted by advertising schools. Tes asks that all schools follow Tes' Fair Recruitment Policy.