2nd Line IT Technical Services Engineer

Working as part of a dedicated Core IT team. You will primarily be dealing with 1st, 2nd line and escalated IT support issues from our colleagues across the Trust, supporting your colleagues and assisting staff and students with IT issues. You will also work across other schools supported by the Trust when needed providing a professional, customer focused service and support.

You will need to have a calm and professional attitude to support. You will meet our customers in person as well as over the phone or by e-mail. You will work with the helpdesk system to report issues, taking ownership of tasks to ensure they are followed up, completed and communicated with the customer throughout, covering a wide variety of IT areas from local and remote user issues, networking and cloud service queries. This is an investigative and customer facing role, which requires good communication skills, problem solving techniques and a pro-active attitude to work.

As a 2nd line Engineer, you will be escalated jobs where the 1st line engineers are not able to find solutions. You will need to be logical in your approach and where required deliver an interim solution, discussing and being aware of wider implications with the team.

Working as part of a small dedicated team you will be responsible for the maintenance, upgrades and availability of central and localised systems allocated to your team. As part of the upgrade and migration roadmap you will assist with the implementation of new systems as well as ensuring current systems are kept up to date, highly available and at the cutting edge of technology.

You will make a major contribution to the successful implementation and support of the IT systems managed by the Trust’s IT services team, ensuring the smooth running of the systems and strive to assist all users to operate at optimum efficiency in the delivery of ICT.

The Meridian Trust IT Services team provide professional AV services to our secondary schools for many different events including musical productions, presentation evenings and open evenings. You may be asked, after being given full training, to provide support for these events.

The job is based within the Meridian Trust IT offices at Sawtry however you will also be expected to have a full clean driving license so you can travel to our other academies and customer sites for scheduled works, emergency call outs and to provide cover for absent colleagues.

We are committed to diversity & inclusion and equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, race, religion or belief and marriage and civil partnerships.