On-Site Managed Service IT Apprentice
Rivers Academy
Middlesex
- Quick apply
- Expired
- Salary:
- Apprentice rate £4.00 per hour £7,508 per annum
- Job type:
- Full Time, Permanent
- Apply by:
- 17 January 2018
Job overview
On-Site Managed Service IT Apprentice
Salary/Grade: Apprentice rate £4.00 per hour £7,508 per annum
Reporting To: ICT Network Manager
Disclosure Level: Enhanced
Hours of Work: 36 hours a week
Leave: Annual leave is 24 days per year, based on a 5-day working week, plus Bank/Public Holidays. Leave will normally be taken during school holiday times.
Core Purpose:
- To assist the service desk with the delivery of the ICT managed support service. Provide school-based users with technical assistance.
- Fault Diagnosis and Hardware/Software Support
- Perform routine service delivery tasks
Main Duties:
- First line ‘break-fix’ assistance to school based users as directed by the site Service Desk queue
- Use the service desk software to report, log and correspond to requests
- Communicate with school-based staff to inform them of action and progress of reported problems
- Assist school-based staff and students with technical issues*
- Provide high levels of customer service
- First line support for workstation and laptop support. Assessment and resolution of hardware/software issues
- First line support for printers. Basic assessment and resolution of hardware issues
- First line support for ICT peripheral devices (USB devices, Scanners, tablets etc)* Assessment of hardware/software issues
- First line support for interactive whiteboards and projectors. Basic assessment and resolution of hardware issues
- First line support for wireless access points and hardwired network points. Basic assessment and resolution of issues
Additional Responsibilities
- To work flexibly - this may on occasions include evenings, open days, parents' evenings and possibly weekends. This may also involve cover across the wider team in times of need.
- To participate fully in Staff Appraisal according to the Academy requirements.
- To participate in training and other learning activities and performance development, as required.
- To work safely, consider the safety of others and work within the guidelines stated in the Academy Health and Safety Policy.
- To comply with all decisions, policies and standing orders of the Academy; comply with statutory requirements, including Equal Opportunities legislation, the Health and Safety at Work Act and the Data Protection Act.
- To have a commitment to Child Safeguarding, to promoting the welfare of children and young people in accordance with the Academy's agreed procedures.
- To contribute to the overall ethos/work/aims of the Academy and the Trust.
Attached documents
About Rivers Academy
Rivers Academy West London is a co-educational, non-denominational secondary school with sixth form in Feltham, Greater London. The school became an Aspirations Academy in 2013, joining a small group of schools operated by the Aspirations Academies Trust.
In September 2015, a Space Studio School for 14- to 18-year-olds, specialising in science and maths, was opened on the Rivers Academy campus. At its most recent inspection there were 1,100 students aged 11-18 on the school roll, including 168 in the sixth form.
Principal
Luke Homer
Values and vision
As a result of outstanding teaching, an engaging curriculum, personalised pastoral care and excellent extra-curricular opportunities, students at Rivers Academy are better qualified, more confident and articulate than ever before. This is crucial as the competition for post-16 courses, apprenticeships, jobs and university places intensifies annually. Staff enjoy knowing that students leave well prepared for successful future careers with excellent qualifications, high levels of self-esteem, confidence and the skills necessary to thrive in a very competitive world.
Each post-16 student has an academic mentor, with whom they meet daily and who supports them through the undeniable demands and challenges of post-16 study. Around 85% of Year 13 students embark on university courses, many at the highly competitive Russell Group universities.
Ofsted report
“Students are encouraged to believe that they can achieve high standards and make excellent progress. Consequently, they set themselves high aspirations. They are supported to make good choices and are, therefore, well prepared for the next stage of their lives.” “Staff value the exceptional training opportunities provided to them by the school. Staff regularly attend courses run in school to improve teaching and learning, and are involved in mentoring and coaching programmes. Training is carefully matched to meet teachers’ needs.”
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