Presentation to use with groups completing the Principles of Customer Service L2 unit

This presentaion covers learning outcome 1 for the unit Principles of Customer Service Level 2
It includes group activities and discussions to get them engaged and sharing ideas - ideal for those on apprenticeships/NVQs or in work-based learning but could be adapted to class room settings and take out the specific work-related questions if not working yet
Workbook is to complete once teaching and learning has taken place - available on request
Presenation slides can be printed out as handy resources too


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  • Principles-of-Customer-Service-LO1.pptx

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Created: Jan 23, 2019

pptx, 260 KB


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Creative Commons "Sharealike"

Creative Commons "Sharealike"