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3rd Line Technical Engineer

Cambridge Meridian Academies TrustCambridgeshire

Working as part of a dedicated Core IT team. You will lead the support and maintenance on our infrastructure services ensuring our systems are highly available and at the cutting edge of technology. You will work with other technical experts in the team to keep the systems running in an efficient and profitable manner, to drive improvements, to increase customer satisfaction and to ensure that all our students and customers have the opportunity achieve their potential.


You will be dealing with 2nd and 3rd line and escalated IT support issues from our colleagues across the Trust, supporting your colleagues and assisting staff and students with IT issues. You will also work across other schools supported by the Trust when needed providing a professional, customer focused service and support. 


You will need to have a calm and professional attitude to support. You will meet our customers in person as well as over the phone or by e-mail. You will work with the helpdesk system to report issues, taking ownership of tasks to ensure they are followed up, completed and communicated with the customer throughout, covering a wide variety of IT areas from local and remote user issues, networking and cloud service queries. This is an investigative and customer facing role, which requires good communication skills, problem solving techniques and a pro-active attitude to work. You will be required to react to and resolve urgent issues as they occur across the Trust.


As a 3rd line Engineer, you will be escalated jobs where the 1st and 2nd line engineers are not able to find solutions. You will need to be logical in your approach and where required deliver an interim solution, discussing and being aware of wider implications with the team.


Working as part of a small dedicated team you will be responsible for the design of systems and processes to ensure that the central and localised systems allocated to your team are kept up to date, secure and highly available. You will be a central part of these processes, from design through to implementation and testing, as part of our wider maintenance plans including our upgrade and migration road map. You will also ensure our wider IT support team have received the appropriate training prior to the upgrade or migration going live.


You will become a guiding light for specific technologies in use across the Trust and expect you to be in touch with the latest features, versions and service pack releases for these technologies.


The job is based within the CMAT IT offices at Sawtry however you will also be expected to have a full clean driving license so you can travel to our other academies and customer sites for scheduled works, emergency call outs and to provide cover for absent colleagues.


For more information on this role, please download the full job description or contact anicholson@cmatrust.net.


Previous applicants need not apply. 


Cambridge Meridian Academies Trust is committed to safeguarding and promoting the welfare of children. All appointments will be subject to satisfactory pre-employment checks including enhanced DBS disclosure.


We are committed to diversity & inclusion and equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, race, religion or belief and marriage and civil partnerships.

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