Admissions Officer

Crosfields is looking for a warm, highly professional and efficient individual to support the Admissions Team with all aspects of admissions at the School. The successful candidate will work collaboratively with a range of staff, pupils, parents and prospective parents. The role will involve providing an excellent customer experience to all prospective families. 

This role will be term-time only 830-430 Monday to Friday, plus an additional 2 weeks during holidays.

Key responsibilities

Admissions

• Provide an approachable, welcoming, informative and seamless customer service to all prospective families, acting as an ambassador for the School
• As the first point of contact for all enquiries, promptly answer phone calls or digital leads, ensuring that they are logged onto the School’s admissions system, iSams
• Support with the preparation of all paperwork including offer letters, notice acceptance letters and new starter information
• Support the organisation of assessment and taster days, interviews and scholarship assessments, liaising with staff as required
• Support with the organisation and running of tours, encouraging prospective families to register for a place at Crosfields
• Monitor the stock of admissions materials
• Liaise with finance regarding registration fees and deposit payments
• Manage call back requests via the website form

Open Events and Marketing

• Support open events, stay and play sessions, feeder taster events and transition days
• Attend admissions related events, both internal and external, where required
• Make follow-up telephone calls to all prospects following Open Mornings and events to determine how we can help applicants with the next stage in their application

Administration

• Ensure all prospective student documentation is acquired prior to enrolment (School reports, passports, visas etc.) and ensure all relevant records are maintained on the school’s database
• Keep all pupil records up to date in accordance with school policy and GDPR regulations including Requesting the emergency contact information, medical and allergen lists from new pupils

 Other

• Promote safeguarding the welfare of children and young adults and comply with the School’s Safeguarding Policy
• General administration support and ad hoc duties as may be reasonably required

Person Specification

Essential

• Outstanding administrative and organisational skills with a high degree of attention to detail
• Sound IT skills and ability to use MS Office (full training on iSams will be provided where required)
• Ability to manage multiple tasks and meet deadlines
• Excellent inter-personal and communication skills
• Present a professional experience and be a strong ambassador for the School
• Display energy, commitment and enthusiasm necessary for this role
• Show an ability to remain calm under pressure, display empathy and diffuse difficult situations
• Evidence of being a strong team player with a can do solution focussed approach

Desirable

• Experience of working within a school’s admissions department
• Experience of working in a customer focussed role

This job description should be seen as enabling rather than restrictive and will be subject to regular review.

Crosfields School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974. For further information, please see here Guidance on the Rehabilitation of Offenders Act 1974 .

As a result of the Asylum and Immigration Act 1996, employers now have to verify that new recruits who are not British nationals are eligible to work in this country. Therefore, any applicant who is offered an interview will asked to provide official documentation to verify their ID, address and right to work in the UK. It is also normal practice for the School to ask for original qualifications and professional membership documents to be presented at interview as detailed on the application form.

Crosfields School is committed to safeguarding and promoting the welfare of children and young people and applicants must be willing to undergo child protection screening, including checks with past employers, online checks and the Disclosure and Barring Service. Further information on our recruitment processes can be found on our website: Crosfields School Recruitment Policy