Apple Support Technician
Kingston College
Kingston College
- £29,607 - £33,999 per year
- Expired
- Salary:
- inclusive of London Allowance
- Job type:
- Full Time, Fixed Term
- Apply by:
- 26 August 2022
Job overview
6 Month Fixed Term Contract (as a minimum)
We’re now looking for an Apple Support Technician to provide Apple support and ensure the availability of Apple services and systems across all the South Thames Colleges Group.
You will provide support for Apple technologies and integrating their specialist areas with College Systems and Infrastructure. This will at times also include the support of other IT equipment that comes under the responsibilities of the IT Services, including Windows desktop systems, audio visual and mobile devices.
You will work extensively with Apple’s macOS and tools, along with Packaging Tools as well as other infrastructure systems to prepare, distribute and install software packages and updates, and will solely manage the portfolio of applications for inclusion on Apple computers and devices. You will liaise with academic and support staff to agree the timely deployment of yearly updates to the core Apple software image and be the primary technical contact for Apple devices, services, and technologies.
We’re looking for someone who holds a Level 3 qualification (as a minimum) in a relevant subject area and who has extensive knowledge on Apple technologies, systems and desktop/device environments, especially JAMF. You will also have knowledge of Apple backend systems, hardware and management systems covering macOS 10.6 – 11 + and later and have experience with creating software packages for Apple computers and operating centralised software distribution for Apple devices.
Results and customer focused, you will be able to establish creditability with Managers and understand the business need. You will have highly developed communication skills and experience of monitoring and diagnosing issues in an Apple environment. We’d like you to have a detailed understanding of IT security and its implementation as well as Microsoft System Management Tools.
This role is based at Kingston College but is a Group wide post covering Kingston College, Carshalton College, Merton College and South Thames Colleges.
Closing date for the return of completed applications is 26th August 2022.
South Thames Colleges Group is an equal opportunities employer and is committed to safeguarding and promoting the welfare of children and vulnerable adults.
The benefits package includes generous annual leave plus up to 7 additional days over Christmas/New Year as well as an additional 5 days Wellbeing leave to enhance employees’ physical and mental health. There is an excellent pension scheme that receives a significant financial contribution from the employer (Teachers Pensions or Local Government Pension Scheme), subsidised sports facilities and professional development and training plus a salary sacrifice cycle to work scheme.
The South Thames Colleges Group is made up of Carshalton College, Kingston College, Merton College and South Thames College, which merged on 1 August 2017. South Thames Colleges Group is one of London’s largest providers of post-16 education and training and is an ongoing and significant contributor to its local communities. We aim to put students’ success at the heart of everything we do.
We are looking for hard-working and collaborative people who can join our team and help challenge our students to progress and achieve.
When you click on ‘Apply’, you will be forwarded to the application page which sits on a platform hosted by an external partner called Blue Octopus who support STCG throughout the recruitment process.
About Kingston College
Kingston College is a major provider of further and higher education in Kingston upon Thames. Situated in a thriving riverside town centre, Kingston College provides students with a friendly and stimulating environment for study.
Kingston is both a vibrant Surrey market town and one of the liveliest royal London boroughs, situated on the banks of the River Thames, 12 miles to the south west of London. Boasting great shopping, a colourful café culture, riverside walkways, a thriving arts scene and great nightlife, Kingston provides something for everyone. There are convenient and reliable bus and train services to all parts of the borough and London Waterloo can be reached in around 25 minutes.
Our extensive range of courses offers academic and vocational training from levels one to six. Every year over 600 students take up places at top UK universities and thousands more gain professional qualifications and training. The College is very proud of its position as one of the top ten university feeders in London and the South East.
Kingston College has recently been awarded the matrix Standard and matrix Excellence Awards for organisations that have made exceptional progress against the standard. Matrix is a national quality standard which assesses an institution’s information, advice and guidance services and their level of customer service. Kingston College achieved whole college matrix accreditation in July 2008 in recognition of its excellence and impartiality with regard to its student support services. Matrix ensures that the right student enrols on the right course and, most importantly, enjoys the right support.
Our courses cover a spectrum of levels with content aimed at 16 to 19 and 16 to 24 year olds, adult education, higher education, short courses and courses for international students.
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