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Customer Engagement Associate

Customer Engagement Associate

City Lit

Covent Garden

Salary:
£14.42 per hour inclusive of pro rata holiday entitlement.
Job type:
Part Time, Full Time, Permanent
Apply by:
11 August 2018

Job overview

If you are thinking of your next move and interested in being part of our Customer Engagement Associate Talent Bank, now is the time to consider City Lit.  

We are currently looking for Customer Engagement Associates to form part of the Talent Bank and provide an effective and efficient, customer-centred information and booking service to customers, staff and visitors through multiple channels.

CITY LIT:

City Lit is London's largest provider of learning for adults, offering more than 5,000 courses and inspiring over 30,000 students a year.  As a leader in our field, we have a reputation for delivering a high quality student experience. Our reach and impact within London is far reaching and through the support of our Community Outreach department extends beyond our campus’s to bring City Lit’s teaching into the community. 

WHAT WE ARE LOOKING FOR:

·           Good IT skills including MS Office Word, Excel, experience of using databases and experience of communications through a web-based customer service platform.

·           Excellent listening and communication skills, verbal and written.

·           Proven administration experience.

·           Proven experience in working with customers (business to customer - b2c).

·           Experience of working in a customer-focused organisation and ability to understand and adapt to customer needs.

This is a rolling post and applications will be checked regularly.

About City Lit

  • City Lit
  • Keeley Street, Covent Garden
  • London
  • WC2B 4BA
  • United Kingdom
+44 20 7492 2600

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Goodbye boring. Hello Interesting

City Lit is where London learns.

Within our bright, modern, flagship building in the creative heart of Covent Garden, classes are taught by inspiring, enthusiastic teachers, many of whom are leading experts and practitioners in their field. It's no wonder that 98% of our learners rate their experience as ‘good’, ‘very good’ or ‘excellent’.

If you believe in bringing people together to enrich lives through learning, then City Lit could be the next step in your career; whether you are a tutor on one of our 5,000 daytime, evening and weekend courses, or part of the department teams behind the scenes that help make this happen… you can be a part of our ongoing success.

To hear about the impact we have had on our students hear it from them http://www.citylit.ac.uk/student-stories-2 

If you have any questions about our current recruitment opportunities please contact the HR team at HR@citylit.ac.uk 

Please note that you are wholly responsible for fact checking in respect of the information provided by schools. Please also check for the latest visa and work permit requirements that may apply. Tes is not responsible for the content of advertisements or the policies adopted by advertising schools. Tes asks that all schools follow Tes' Fair Recruitment Policy.

Applications closed