Customer Service Administrator
Regent Independent College
harrow on the hill
- Expired
- Salary:
- £25,000.00
- Job type:
- Full Time, Permanent
- Apply by:
- 24 October 2018
Job overview
About Us
Established in 2000 Regent Group has a passion for education; helping learners excel personally, academically and professionally. Based in north-west London, we are experienced providers delivering quality education from nursery, through tuition services and full-time secondary school, to further and higher education and executive leadership courses.
Our vision is to become a leading provider of quality education, enriching the lives of our students and the communities in which they live and work. We pride ourselves on finding the right course for our learners at our own institutions or with an increasingly wide range of partner institutions across the globe.
We are fully committed to developing the academic and personal potential of our students and strive to ensure that our curriculum is modelled on current best practice.
Regent Group welcomes a diverse population of students and staff and works to ensure that equality and diversity are integral to the group’s priorities and objectives.
Regent Group is building a 21st century education model for future world learners.
Role and Responsibilities
- Candidate will be the first point of contact for group when calls comes in.
- Create new lead on CRM when enquiry comes in.
- To answer all calls promptly and respond to enquiries from CRM within a set period of time.
- Manage calls and minimise the waiting time for our customers.
- Follow up Thinking into Character enquires to ensure they enrol with us.
- Become the first key point of contact for TIC customers once they register and continue to deliver the high level of customer service.
- General administrative office duties such as filing, scanning etc.
- Work well under pressure.
- Keep track of all enquires and maintain an accurate customer data on CRM.
- To maintain appropriate confidentiality at all times.
- To undertake other duties as and when required by Group Associates.
- Communicate well and build good relations with customers.
- Excellent verbal and written skills.
- Maintaining accuracy of all outgoing communications to maintain image of the organisation.
- Be courteous to all Customers.
- Candidate should have Basic Computer Literacy and Microsoft Office skills.
Essential Skills
- Calm positive and professional telephone manner
- Good commercial understanding of Business and Customer Service
- Knowledge & Understanding of UK Education system, must have minimum UK university undergraduate degree
- Manage calls, CRM and enquires
- Excellent Verbal and Written skills
Desirable Skills
- Able to multitask; able to pick calls promptly while doing other things.
- Good attitude towards work and colleagues.
- Good co-ordinations skills and to able talk about different product.
- Able to work under pressure & respect the deadline.
- Be polite, courteous to customers at all times.
Benefits
- Salary of up to £25,000 per annum
- Discretionary Bonus Scheme
- Childcare Voucher Scheme
- Career development opportunities and continued professional development.
About Regent Independent College
Our History
Regent Group was established in 2000 by Selva Pankaj, Tharshiny Pankaj and Senior Selvanayagam.
Regent Independent College was the very first division within Regent Group established that same year offering full-time courses for Year 10, Year 11, AS and A2 as well as intensive one year courses for GCSE and A-Level.
As it established both its place in the local community and a favourable reputation, it grew in student numbers and an interest in part-time provision evolved with enquiring parents.
So it was that in 2000 Regent Learning Centre was established in Harrow, offering programmes of supplementary tuition for students Year 7 and above in English and Maths. Demand led to Science and ICT being added to the suite of subjects on offer. Later, primary tuition for students aged 4 upwards in literacy and numeracy was introduced along with programmes of preparation for entrance exams for independent and grammar schools. Since then, further centres have been opened in Edgware and Southall.
In 2004, Regent expanded into childcare with the opening of Regent Nursery. It currently offers childcare for children up to 5 years, on both a full-time and part-time basis.
By 2009, Regent Independent College was thriving and on the basis of its success, Regent Group made a second addition to its sixth form provision and opened up Burlington College.
In 2010 based on demand for alternative courses, Regent diversified into the provision of Higher National Diploma courses and thus Regent College Higher Education was born and has since blossomed.
With a view to a diversification of the courses that it could offer to adult learners, after Regent was approved for entry on the Register of Training Organisations in 2014, it established its Regent Skills Training division, which is currently working with the well-known and major training provider 5E to offer a range of courses. In the same year, Wembley English Academy was launched which specialises in English courses.
iRegent, a blended learning based tuition service for children of both primary and secondary ages was launched in Regent Learning Centre Harrow in 2015.
Regent Leadership is Regent Group’s newest venture offering executive level education, supporting learning through coaching and providing highly personalised programmes to meet the needs and aspirations of senior level clients.
Our Vision
To be one of the leading providers of quality education enriching the lives of children, and the communities in which they live.
Our Group
Regent Group is an education, skills and training development company that owns and manages schools, colleges, learning centres and nurseries. It also offers consulting services to both the private and public sectors. For over 17 years, Regent Group has provided high quality education to many children.
Teaching Excellence
Our teachers are invariably passionate about their subjects. They have the highest possible expectations of every child. They are experts in the craft of the classroom. Teaching excellence is our goal and the most important thing we can offer our students.
Core Values
Education is a noble profession. It encompasses teaching and learning specific skills and facts, and also something less tangible, but more profound; the imparting of general knowledge, good judgement, integrity and wisdom. After all, education has as one of its fundamental goals, the aim of passing down these essential traits from generation to generation.
At Regent Group our ethos is “The End of Education is Character”. Through the gradual process of acquiring knowledge, education becomes a preparation for life.
R: Robust Leadership
E: Ethical Culture
G: Genuine Integrity
E: Entrepreneurial spirit
N: Natural Compassion
T: Team work
At Regent Group we strongly believe that not only are we there to educate our customers, but also to learn ourselves. We constantly look for ways of improvement and deploy effective strategies to improve our processes and procedures to obtain efficiency and effectiveness.
Regent Group inspires others to find their voice. This enables the group to expand its influence to increase team contribution. As we recognise, respect and create ways for others to give a voice to all parts of their nature- physically, mentally, emotionally and socially-latent human genius, creativity, passion, talent and motivation are unleashed.
We believe if we concentrate on “people and purpose” at Regent Group then the rest will follow, in this rapidly changing and dynamic educational world.
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