Customer Success Manager, Harrow

H & A Learning LtdHarrow

Date posted:
Contract type: Full Time
Salary: Competitive and can vary
Contract term: Permanent

Customer Success Manager

Why

Access to a website does not change children’s lives. Helping teachers deeply embed a great learning system into the everyday habits of school life can. Join us  at HegartyMaths to help our teachers and schools improve students' life chances.

Role

All of our 1,000+ partner schools have been trained by the founders so that implementation of HegartyMaths and service to our schools are central to our approach. We now want to build a team of Customer Success Managers to take this vital function forward and ensure our service and onboarding is exceptional and that HegartyMaths is always making a significant positive difference. This is an office-based role in our Harrow (London) office. You will be responsible for 1. Delivering engaging online webinar training sessions for each new school so they get the best start possible; Customer Success Manager 2. Pro-actively engaging with our existing schools to ensure they are looked after, using our platform well and have the support they need; 3. Providing first-line customer support to our schools; 4. Creating on-boarding resources to ensure teachers have the tools to help themselves.

Characteristics

We are not looking for Glengarry Glen Ross (“ABC”) style sales professionals. We want candidates to offer a more consultative and training-based approach.

Key characteristics include:

  • Experience teaching maths and working in schools;
  • Empathy with maths teachers;
  • Taking pride in delivering fantastic service;
  • Being a great listener;
  • Having a personable and friendly demeanour.

Benefits:

  • Salary will be competitive and can vary
    dependent on experience and skill set;
  • 27 days of annual leave plus 8 public holidays.

How to apply

  1. Please send a cover letter and CV to
    jobs@hegartymaths.com.
  2. Interviews will be conducted early in the new
    year and we are looking to employ soon after
    interview


Job location

More about H & A Learning Ltd
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Address: Suite 20-21, Winsor & Newton Building, Whitefriars Avenue, Harrow Weald, London, HA3 5RN, United Kingdom
Telephone: +44 20 3500 2520