Customer Success Manager

Customer Success Manager

Why

Access to a website does not change children’s lives. Helping teachers deeply embed a great learning system into the everyday habits of school life can. Join us  at HegartyMaths to help our teachers and schools improve students' life chances.

Role

All of our 1,000+ partner schools have been trained by the founders so that implementation of HegartyMaths and service to our schools are central to our approach. We now want to build a team of Customer Success Managers to take this vital function forward and ensure our service and onboarding is exceptional and that HegartyMaths is always making a significant positive difference. This is an office-based role in our Harrow (London) office. You will be responsible for 1. Delivering engaging online webinar training sessions for each new school so they get the best start possible; Customer Success Manager 2. Pro-actively engaging with our existing schools to ensure they are looked after, using our platform well and have the support they need; 3. Providing first-line customer support to our schools; 4. Creating on-boarding resources to ensure teachers have the tools to help themselves.

Characteristics

We are not looking for Glengarry Glen Ross (“ABC”) style sales professionals. We want candidates to offer a more consultative and training-based approach.

Key characteristics include:

• Experience teaching maths and working in schools;
• Empathy with maths teachers;
• Taking pride in delivering fantastic service;
• Being a great listener;
• Having a personable and friendly demeanour.

Benefits:

• Salary will be competitive and can vary
  dependent on experience and skill set;
• 27 days of annual leave plus 8 public holidays.

How to apply

1. Please send a cover letter and CV to
   jobs@hegartymaths.com.
2. Interviews will be conducted early in the new
   year and we are looking to employ soon after
   interview