HR Operations Officer

We are seeking a dynamic and committed HR Operations Officer to join us in January 2021. Over the past five years RAK Academy Family of Schools has grown significantly and our reputation for developing academic achievement and is well known as one of the international school of choice in Ras Al Khaimah.

Nestled between the Al Hajar mountains and the clear blue waters of the Arabian Gulf, RAK Academy Family of Schools is based in Ras Al Khaimah, the northernmost Emirate of the United Arab Emirates. Just one hour’s drive from Dubai International Airport and 20 minutes drive from Ras Al Khaimah International Airport, our schools provide British and IB curriculum to over 2700 students from over 97 different nationalities across its 5 campuses, each with its own unique character.

Job Purpose-

The function of the HR Operations Officer is to foster a culture of customer service excellence and continuous process improvement by providing "Best in Class" customer service and advise on complex questions/requests from employees, businesses and HR partners while maintaining high standards of accuracy, timeliness and quality to ensure compliance with relevant legal and RAK Academy policy requirements.

Key Responsibilities-

• Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.

• Interpret and explain human resources policies, procedures, laws, standards, or regulations.

• Implement the hiring process and submit all relevant documentation to proper local authorities, as required by local labor law.

• Implement the termination process (voluntary leave, dismissal, retirement, end of contracts etc.) and submit all relevant documentation to proper local authorities.

• Administer all benefit programs including medical, dental, vision, life insurance, short- and long-term disability, flexible spending accounts and health savings accounts

• Address employee relations issues, such as work complaints or other employee concerns.

• Maintain and update human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms.

• Help in the development and implementation of personnel policies or procedures.

• Analyze employment-related data and prepare required reports.

• Co-operates with payroll team and prepares reports based on ongoing and ad-hoc requests.

• Prepare & maintain various documents like visa renewal & expiry, insurance claims.

• Manage employment related documentation like employee files and records maintenance.

Educational Qualifications:

• Bachelor's Degree in Human Resources, Business Administration, or related field.

• Professional level proficiency in English (written and spoken).

• Arabic is an advantage.

• Advanced MS Projects and MS office skills.

Experience

• 5 years’ experience in a similar role within a fast-paced environment.

Other requirements

• The ideal candidate is a self-starter with a people-centric approach and can do attitude. 

• Must be able to manage a high workload and work under pressure to deliver on time and to a high quality.