ICT Technician

Looking to inspire the next generation? Join us. 

Harris Academy South Norwood is currently looking to appoint an ICT Technician to join its team of specialists.

Your opportunity

Your responsibilities will be:

• To provide an outstanding level of IT support and IT project related activities to staff, students and trainee teachers at both sites.
• To ensure that all incidents and service requests are logged appropriately on the Service Management system
• To image, deploy and maintain Windows 10 PCs, Laptops, Tablets, Apple Macs, iPads and other peripheral equipment such as scanners, printers, interactive whiteboards and projectors, ensuring that this hardware is regularly tested and ready for use when required.
• To install and test new software and software updates / upgrades, ensuring compliance with software licensing regulations at all times.
• To work with the IT Service Manager and Infrastructure team to support the on-site infrastructure elements, thus ensuring the availability and security of the network, data and applications. 
• To manage Active Directory Distribution and Security groups within the Academy to ensure that staff, students and trainee teachers have appropriate access to the data and resources they need.

This is not a complete list of responsibilities and should be read in conjunction with the full job description and person specification provided in the Job Pack.

As part of Harris, you will join a community of staff dedicated to transforming education in London. With a multitude of progression routes  and outstanding CPD for support staff, expect to be supported throughout your career, whether in our central team or in one of our 50 academies.

What we are looking for

We look for talented individuals who want to be a part of transforming education in London, and helping create exceptional places of learning.

The successful candidate will:

• Demonstrate good knowledge of Microsoft products, including Office 365 and Office 2016, SharePoint and other desktop-related software products.
• Have excellent troubleshooting skills, backed by a clear, analytical approach to problem solving.
• Be self-motivated, with a can-do attitude and a strong commitment to teamwork and customer service.
• Have the ability to self-manage, organise, and prioritise tasks and work under pressure during troubleshooting and problem-solving.
• Be flexible and adaptable, and be able to handle the various pressures and demands associated with working in a highly customer focussed ICT support role.
• Be a confident communicator with staff at all levels.
• Have a minimum of two years’ experience of carrying out a similar, client facing role in either the primary or secondary education sector.
• Ideally, you will also have relevant Microsoft training and qualifications to support the above experience, and an ITIL Foundation qualification.

Please download the job pack for a full job description and person specification.

About Harris Academy South Norwood

Located five minutes from Norwood Junction train station, a transport hub ten minutes' train journey from London Bridge, Harris Academy South Norwood has belonging and personal growth as our touchstones.

Harris Academy South Norwood is an 11-18 Academy for 1,100 students that opened in September 2007. The Academy is located in a purpose built, state-of-the-art new building. Harris Academy South Norwood is judged by Ofsted inspectors to be an Outstanding School with pupil progress in the top 1% nationally. The Academy offers a broad and balanced curriculum with a specialism in Enterprise.

We believe that teaching students powerful knowledge and developing their understanding of the world will help them become the best version of themselves: to help them to turn mirrors into windows. The vision for every teacher, every student and every leader is to be outstanding – the expectation is clear, we foster a culture of academic excellence, ambition and aspiration to maintain this. All students, in particular our most vulnerable, are nurtured and cared for in a holistic way. Being a Business and Enterprise Academy brings unique opportunities for the Academy to develop a culture and learning ethos that will bring innovation in teaching and learning to the heart of its philosophy. We want our students to be “business like” and enterprising in their approach to work and how they deal with each other, teachers and visitors to the Academy.

Our teaching approach:

We emphasise the difference between performance and learning, focusing attention on the storing of facilitating knowledge and vocabulary into Long-Term Memory, and the use of this knowledge to develop conceptual understanding. This helps ensure we rapidly close gaps between the disadvantaged and advantaged, whilst enabling all students to flourish. Our curriculum extends beyond the classroom to help our students become disciplined and resilient scholars, and active, kind and grateful citizens, who are proud to serve the communities they belong to.

Our Benefits Package

In addition to the opportunities for career progression, training and development, we also offer a competitive rewards and benefits package.

Find out more about Our Benefits

Being a part of the Harris Federation

We are recognised as the top performing large multi-academy trust in England for primary and secondary education. Closing the gap between young people from disadvantaged backgrounds and their peers has always been a core mission of Harris. Holding a reputation for bringing transformative approaches to education, we hold a unrivalled track record in achieving success through rapid school improvement.

Our people are at the heart of this success. We invest in our staff with support, coaching, mentoring, and a wide range of training programmes available at every stage of your career.

We look for talented individuals who share our vision for creating exceptional places of learning, and are committed to ensuring that every child in London has access to the best possible education.

Learn more About Harris and our Vision and Values

Safeguarding Notice

The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children, and we expect all our staff and volunteers to share in this commitment. All offers of employment are subject to an Enhanced DBS check, references, and where applicable, a prohibition from teaching check will be completed for all applicants.

Read our Statement on the Recruitment of Ex-Offenders

Diversity and Equality

We are committed to equality and to valuing diversity as an employer and a provider of education.

Read our Diversity and Equality Notice