ICT Technician

We are looking to appoint an ICT Technician to our central IT team.

Your opportunity

This role will have an administrative base at our Croydon head office but will spend a lot of time on site at any of our Academies to cover short term absences and vacancies as a roaming technician, or as an extra pair of hands as and when required. As such, this role will work closely with the management of each Academy, the Academy ICT Service Managers and the Central ICT team.

Your responsibilities will be: 

• To provide an outstanding level of IT support and IT project related activities to staff and students at the academies in your care. 
• To ensure that all IT support needs are logged, investigated and resolved (or escalated where appropriate) within the target time frames as dictated by the associated SLA. 
• To image, deploy and maintain Windows 10 PCs, Laptops, Tablets, Apple Macs, iPads and other peripheral equipment such as scanners, printers, interactive whiteboards and projectors, ensuring that this hardware is regularly tested and ready for use when required. 
• To install and test new software and software updates / upgrades, ensuring compliance with software licensing regulations at all times. 
• To work with the relevant teams to support the on-site infrastructure elements such as physical & virtual servers and networking devices, thus ensuring the availability and security of the network, data and applications.  
• To administer user login accounts, distribution and security groups, ensuring that staff, students and trainees teachers have access to the data and resources they need. 

What we are looking for:

The successful candidate will:  

• Demonstrate good knowledge and recent experience of:  

1. Microsoft Windows 10, Office 2016, Office 365, Apple OS and desktop related software products.  
2. Citrix, Virtual Desktops, LAN/WAN, TCP/IP, Anti-Virus, Internet Access and security solutions.  
3. Administering AD login accounts, Distribution and Security Group membership within a Windows Server 2012 Active Directory.  
4. Supporting Windows 10 PCs, laptops and tablets.  
5. Supporting Apple products, specifically iPads and iPods in an educational or corporate environment.  

• Have excellent troubleshooting skills, backed by a clear, analytical approach to problem solving.  
• Be self-motivated, with a can-do attitude and a strong commitment to delivering results on time and to a high quality in a fast paced, constantly changing environment.  
• Have the ability to self-manage, organise, and prioritise tasks and work under pressure during troubleshooting and problem-solving.  
• Be professionally presented, flexible and adaptable, and be able to handle the various pressures and demands associated with working in a highly customer focussed ICT support role.  
• Be a confident communicator and your excellent verbal and written communication skills will enable you to confidently deal with all levels of stakeholders and internal colleagues.  
• Have significant, recent experience in a similar client facing, IT Service and Support role, preferably within a primary or secondary school. 

Ideally, you will also have relevant Microsoft and Apple qualifications to support the above experience, and a good knowledge and understanding of the ITIL framework, supported by an ITIL Foundation qualification.

This is not a complete list of responsibilities and should be read in conjunction with the full job description and person specification provided in the Job Pack.

Why work for Harris?

Our culture is grounded in finding ways to say ‘yes’ for what works best for you in your academy, department or classroom. In building a thriving hub of expert practitioners, school leaders and outstanding school networks, we recognise efforts and deliver highly impactful support and development directly back into our people and academies.

At Harris Federation, we are in this together. Our people are at the centre of cultivating a fairer, brighter future for all the young people we serve. Benefit from a vast network of practitioners, dedicated staff and aspirational peers to pool knowledge, collaborate and inspire with. Investing in our people is a dedicated practice here at Harris which is why we provide a diverse range of opportunities for any aspiring leader to train, develop and grow.

Our Central Team

Our central team comprises of a dedicated, driven group of departments working centrally to provide support across the Federation and all 48 of our academies. Across a multitude of key departments, we maintain an outstanding body of staff all integral to supporting central and academy finance, HR, Data, Estates management, Talent and many more. We look for dedicated experts in their fields to support the . If you are a committed leader in your role and would like to join the administration and operational development of a highly successful multi-academy trust, then this may be the opportunity for you.

Our Benefits Package

In addition to the opportunities for career progression, training and development, we also offer a competitive rewards and benefits package.

Find out more about Our Benefits

Being a part of the Harris Federation

We are recognised as the top performing large multi-academy trust in England for primary and secondary education. Closing the gap between young people from disadvantaged backgrounds and their peers has always been a core mission of Harris. Holding a reputation for bringing transformative approaches to education, we hold a unrivalled track record in achieving success through rapid school improvement.

Our people are at the heart of this success. We invest in our staff with support, coaching, mentoring, and a wide range of training programmes available at every stage of your career.

We look for talented individuals who share our vision for creating exceptional places of learning, and are committed to ensuring that every child in London has access to the best possible education.

Learn more About Harris and our Vision and Values

Safeguarding Notice

The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children, and we expect all our staff and volunteers to share in this commitment. All offers of employment are subject to an Enhanced DBS check, references, and where applicable, a prohibition from teaching check will be completed for all applicants.

Read our Statement on the Recruitment of Ex-Offenders

Diversity and Equality

We are committed to equality and to valuing diversity as an employer and a provider of education.

Read our Diversity and Equality Notice