IT Helpdesk Apprentice
Nelson and Colne College
Lancashire
- Expired
- Job type:
- Full Time, Permanent
- Apply by:
- 5 December 2021
Job overview
IT Helpdesk Apprentice
Salary: £5.30 per hour
Hours: 37 per week
Site: Accrington and Rossendale College
Closing Date: Midnight 5th December 2021
Interview Date: TBC
‘Would you like to be part of a team that aims to create the extraordinary?’
Our Organisation
Nelson and Colne College Group is a beacon for educational excellence, made up of a family of colleges – Nelson & Colne College, Lancashire Adult Learning & Accrington & Rossendale College.
Together the Group forms a Sixth Form, Skills and Technology Centre, University Centre, employer training and adult learning provider delivering exceptional teaching and learning to all ages and at all levels.
The Exciting Role
The College Group is looking for a full-time level 3 Apprentice to join our IT & Network Services team for the duration of the apprenticeship. This role will primarily be based at Accrington and Rossendale College Campus, but you may be asked to cover other college sites on occasion within the college group.
As an IT Helpdesk Apprentice, you’ll be working closely with our First, Second and Third Line technicians as they support our existing and new staff and students’ IT requirements. You’ll have a keen interest in IT and must be able to work as part of a busy support team. Working closely with other departments you will need to build relationships with both internal and external customers.
What You Will Be Doing
• To provide a high quality ‘first point of contact’ 1st Line service for the IT Services department, in a fast-paced environment, dealing with phone calls, emails and face-to-face enquiries, ensuring progression of issues towards resolution
• To answer internal and external enquiries in a courteous and informative manner, providing excellent customer care at all times
• To perform remote troubleshooting through diagnostic techniques and pertinent questions, recording events, problems and their resolution in the helpdesk software
What We Are Looking For:
• Maths and English at Grade 4 / C or above
• Level 2 qualification or equivalent technical qualifications
• Additional qualification in a technical IT subject (desirable)
• Proven working experience in a client-facing team environment with strong communication skills and ability to work under pressure (desirable)
• Demonstrable experience in offering information, advice and training to customers and team members including the creation of manuals (desirable)
What We Offer in Return:
• Eligibility to join the Local Government Pension Scheme
• Generous annual leave allowance including a two-week closure over the Christmas period
• A range of health and wellbeing benefits and support
• Staff recognition scheme, including long service awards
• Fantastic family friendly policies
• Free on-site parking on all College sites
• Please visit our ‘working for us’ section of our website for a full list of our benefits https://careers.nelson.ac.uk/working-for-us/benefits/
How to Apply:
Still Interested?
If you're interested in this post and would like to know more, then please visit our website and complete an application form.
Website: https://careers.nelson.ac.uk/
Take me to the Application form: https://careers.nelson.ac.uk/application-form/
Further questions: please contact our friendly HR Team on h.resources@nelsongroup.ac.uk
Please note: All of our posts are subject to an enhanced DBS check due to working with vulnerable adults and children. Should you wish to discuss this further, please get in touch with the HR team.
Attached documents
About Nelson and Colne College
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Nelson and Colne College, located in the town of Nelson, Lancashire, offers further education to 1,600 full-time students and 3,500 part-time adults. The college was founded during the reorganisation of education in Pendle in the early 1970s and created by the merger of several local sixth forms.
Recent investments have included a £2m engineering facility, an all-weather sports pitch and gym, fully equipped science laboratories, and student study and social spaces. In January 2017, Nelson and Colne College launched a university centre to offer a range of higher education programmes in East Lancashire and beyond.
Principal
Amanda Melton
Values and vision
Nelson and Colne College’s overarching vision is summed up in its commitment to “expanding horizons; excelling together; and always learning". It promises to: put people at its centre; take care to understand each other’s individual qualities and needs; ensure that every single member of the college knows they matter; and celebrate individuality and recognise the strength of diversity.
The college also promotes a “green” ethos among its students and staff, setting up a sustainability group to raise awareness of environmental issues. The whole college has signed up to challenging goals to reduce its carbon footprint.
Ofsted report
“The quality of teaching and learning is outstanding. Assessment is well planned and marking is thorough and helpful. The internal lesson observation system is rigorous and carefully moderated and helps improve the teaching and learning. Staff development is well focused on college priorities.”
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