IT Helpdesk Technician

An exciting opportunity to be at the forefront of our organisational development.

We are seeking an IT Helpdesk Technician to work as part of our IT Support Team to provide first line technical support to staff and students, either face to face or over the phone. Under the direction of the Trust IT Manager, your responsibilities will include, but will not be limited to:  

• Monitoring and maintaining support calls and prioritising support tickets, including solving problems, troubleshooting hardware/software issues and delegating support issues to other members of the team where appropriate 
• Supporting Microsoft Technologies such as, Windows 10 and Office 365, as well as Mobile Device Support 
• Completing daily proactive checks of the IT infrastructure systems 
• Dealing with day-to-day administrative tasks such as password changes, printer credits

Excellent communication and problem-solving skills are essential, as is a customer service approach to your work. Experience in support and management of desktops, laptops and printers is required and an awareness of current network issues, virus alerts and security issues would be advantageous, though full training will be provided. A willingness to undertake further training relevant to the role is expected. 

We offer lots of varied staff benefits, including: 

• Various staff recognition and reward schemes 
• An Employee Health and Wellbeing Policy (including Employee Assistant Programme) 
• Childcare Voucher Scheme 
• Attractive pension schemes 
• Free on-site staff parking 
• Annual Staff Wellbeing Day 
• Subsidised Trust and college events – Christmas party, end of year celebrations, coffee mornings, clubs and social gatherings

If you believe that you have the skills and abilities to take on this role, we would love to hear from you.  

For further details and to apply please click the apply button.

Closing Date: 12 noon on Sunday 17th October 2021.

NCLT has a commitment to safeguarding students and the successful candidate will be subject to pre-employment checks, including an Enhanced DBS. We value diversity and actively promote equality of opportunity. As a Disability Confident Committed Employer, all disabled candidates who meet the minimum criteria for a post will be offered an interview.