IT Helpdesk Technician

Greater Manchester Academies Trust is looking for a dynamic, personable and enthusiastic individual to join their team. The individual will support the IT Central Services team in delivering a best in class IT solution to the Trust. Greater Manchester Academies Trust takes great pride in developing and mentoring staff, and the successful applicant will be encouraged to develop their IT career. This is demonstrated in the individual competency and training plan that each team member receives when they start their employment at the Trust. 

Purpose and Scope:

The role of IT Helpdesk Technician sits within the IT Central Services of Greater Manchester Academies Trust. This role is to ensure proper computer operation so that end users can accomplish academy tasks. This includes receiving, prioritising, documenting, and actively resolving end user help requests. Problem resolution will involve the use of diagnostic tools and tracking of helpdesk tickets via the academy IT helpdesk system.

We are looking for someone who has a good understanding of a range of Microsoft office, laptop and desktop components. Has a working knowledge of google apps and also has experience of Microsoft windows servers ranging from 2008 to 2016. 

You must be able to demonstrate excellent customer server skills whilst also having the required technical knowledge to confidently troubleshoot general IT related issues.

You will also contribute to the planning and development of the Trust IT support service and provide high quality service in relation to user requests and incidents in line with agreed processes. You will also support the drive towards self-service across the Trust with the aim of improving the quality of teaching and learning through the identification and implementation of IT support and training staff and students. 

The School

Manchester Communication Academy serves the community of Harpurhey and its surrounding districts. We are an 11-16 secondary school with a primary school also on site. Close collaboration between the two schools is fundamental to our way of working.

Not only is the Academy committed to offering our students the highest quality learning experience but the Social Investment Department is dedicated to offering opportunities and support to our local families and wider community. Together, our driving force is to mitigate the impact of disadvantage and ensuring that the young people that we serve are equipped and ready to be successful and happy adults who we are proud to know. 

Everyone at MCA shares these same values and this is important to us. If you share these values too, then we would love to hear from you!

Why work at MCA

Manchester Communication Academy is fully committed to its ethos ‘with you…for you…about you…’ Not just for our students but also for all of our staff.  

We will offer you:

• Trust, Respect, Honesty and Kindness.
• Excellent career progression routes through a talent management strategy for those who are ambitious and keen to develop.
• We have a half day on a Friday with an hour's training from 1 to 2pm with a variety of learning communities to participate in.
• A staff well-being group who meet regularly to discuss workload and work-life      balance and organise wellbeing and social events.  
• Staff can take one 'flexi day' holiday per year

Application process

Your supporting statement should be no more than 2 side of A4, font size 11 and should reference you meet the criteria on the Job Description/Person Specification.  

Salary: £15,640-£17,866 FTE 

Hours: 37.5 per week

Start Date: March 2019

Manchester Communication Academy is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be required to undertake an Enhanced Disclosure for a Regulated Activity via the Disclosure and Barring Service.