IT Helpdesk Technician
King's College School
Wimbledon
- Expired
- Salary:
- £25,000 - £28,000 based on a 40 hour working week plus excellent benefits
- Job type:
- Full Time, Permanent
- Start date:
- As soon as possible
- Apply by:
- 4 July 2022
Job overview
This is an opportunity to join a highly regarded team, working closely with the Helpdesk Manager, in assisting in the day-to-day IT use at the school. The role is to assist in the administration and maintenance of school IT systems, primarily by providing support to users. This includes appropriate resolution of tickets and ensuring the communication of progress to service users in line with departmental SLAs. In addition, you will support or undertake appropriate IT projects. The IT Helpdesk Technician supports staff and pupils in King’s junior and senior schools and in the pre-prep school, WCPS.
Roles and Responsibilities
Day-to-day support
- Provide assistance to staff and pupils on IT issues via the most appropriate means in line with SLAs, primarily through first- and second-line support
- Provide on-call cover during weekends as part of a rota (normally one weekend in three)
- Support of mobiles devices and promotion of their use throughout the schools
- Provide training to users as part of providing a complete support package
- Write, edit and revise training manuals, FAQ pages and other publications in support of IT assistance.
- Assist with tasks and projects from the department
- Troubleshoot hardware problems
- Support the school’s hybrid Splicecom telephone system.
- Deal with routine network connectivity problems and carry out simple network administrative tasks such as user account management.
- Routine maintenance of workstations and other IT facilities
- Assist with renewal of software subscriptions
- Liaising with external contractors as required.
- Maintaining the asset register for all devices
- Undertaking other tasks that the Director of IT might reasonably expect of the IT team in agreement with individual.
Department projects and tasks
- Contribute to team discussions to help shape and further improve the support we provide
- Assist with sourcing new equipment and redistributing existing equipment
- Assist with the installation and rollout of new software
- Assist with the installation and configuration of new equipment, such as computers, access points and portables
- Assist with the setup, management and support of laptops and other IT elements for internal and public exams
- Contribute to the team to help initiate and assist with new projects
Person Specification
You will be enthusiastic and highly motivated and keen to work in a high profile department with excellent people, communication and listening skills. A 'can do’ flexible attitude towards working, workload prioritisation and an ability to work to tight deadlines, are essential.
You should also have the following skills:
- An ITIL qualification (or working towards achieving one)
- Experience in working in a similar technical support role
- Experience in problem solving and excellent customer services skills
- Knowledge and experience of Windows Server and Active Directory
- Experience with a wide range of Microsoft products, including Office 365 and SCCM. Certifications a distinct advantage
- An understanding of networking design, hardware and software
- An understanding of phone systems
- Experience in installing PCs, printers, projectors, wireless access points and software
Terms and Conditions
- Working hours - Monday to Friday, hours to be agreed with an hour for lunch
- Weekend on-call rota (one weekend in three) – to act as initial response to IT emergencies submitted via the ticketing system. Weekend on-call will be paid in addition to annual salary.
- Occasional evenings & weekends will need to be worked to cover events, projects and out of hours installation work - it will be agreed in advance of each event whether this will be covered by taking time off in lieu or via paid overtime
- 25 days’ holiday per annum plus English statutory public holidays – 33 days in total (holiday must be authorised in advance and fit in with the department’s work schedule)
- A minimum of 5 days’ leave must be taken over the Christmas holidays when the school is closed
- School lunches are provided free during term-time
- Contributory support staff pension scheme – employees are eligible to join after 3 months’ service with a 10% employer contribution / 5% employee contribution
- A programme of health benefits is also offered by the school
- Discounted membership of the King’s sports club
Further details can be found at: www.kcs.org.uk
Closing date: 9am on Monday 4th July 2022
Interviews may be staged and we may choose to appoint at any time during the application process.
The school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Applicants will be required to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service. King’s College School is fully committed to the principles of equality, diversity and inclusivity in its recruitment of teaching and support staff.
Attached documents
About King's College School
King’s College School, Wimbledon is one of the most successful schools in the world, and our vibrant and caring community is a special place to learn and grow for boys aged 7-18 and girls aged 16-18. With over 1,500 pupils and 400 staff, we are located in one of the most attractive and peaceful parts of London, opposite 1,140 acres of countryside of Wimbledon and Putney Commons and just a short walk from the picturesque Wimbledon Village.
Head
Dr Anne Cotton
Values and vision
Our school was founded in 1829 by Royal Charter as the junior department of the university, King’s College London, and as such, intellectual aspiration and a progressive spirit are our heritage.
Today, we offer an education of the whole person, in Mind, Spirit and Heart, the enduring ethos of our foundation. Our guiding mission is to look outwards, to the world beyond school, and to life at 25: we look to the lives we are preparing our young people to lead, so that when the time comes, they are ready to forge the pathway they choose, and to make a purposeful impact.
We aim for each of our pupils to enjoy an exhilarating adventure of learning and to pursue academic excellence within a fun, caring, welcoming environment. Academic outcomes at A level, IB and GCSE consistently place King’s amongst the very top schools nationally and globally. Supporting our pupils to grow strong in spirit, in the shared values and qualities of character that will ground them, is equally important.
ISI report
"The academic standards achieved by pupils are outstanding... Pupils achieve outstanding academic, musical, sporting, linguistic and dramatic distinctions, actively encouraged by a strong culture of participation and the uncommonly wide choice of extra-curricular activities and range of opportunities on offer..."
"[Pupils] are confident to be themselves and find staff supportive and approachable in the school’s safe and friendly environment...The way in which pupils engage in contributing to the lives of others in the school, the local community and wider society is outstanding... Pupils demonstrate a great deal of respect for diversity within society... and the way in which they work with others is excellent."
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