IT Services Supervisor

In 2017, Joseph Chamberlain College achieved A level pass rates of 99% for the fourth year running and the best results in the history of the College. In our last inspection in 2014 we were graded as ‘good’ overall and ‘outstanding’ for the effectiveness of leadership and management. Since then, we have continued to provide a broad, inclusive and high quality education to all of our learners that results in some of the highest levels of progression to Higher Education in the sector.

The College is situated within easy reach of Birmingham city centre in a state of the art building with superbly equipped classrooms and outstanding facilities. We were featured in the 2015 Parliamentary Review for best practice in further education and were awarded the CPD Mark last year for our comprehensive package of innovative and high impact professional development. We support all newly qualified teachers to achieve QTS or QTLS, and are part of a local teaching alliance. We have also been short listed for the 2017 TES Sixth Form College of the Year Awards.

The IT Services team is responsible on a day to day basis to the IT Services Manager. This department provides technical support for the College's teaching activities, including a computer network, audio-visual and reprographics requirements. Additionally, IT Services support the College's Administrative IT network, the Open Learning Centre, Open Access Areas, and the College Library. The Service Desk is the first point of contact for staff and students experiencing IT, ILT issues.

The IT Services department supports all IT needs and development in all areas of the College, including off-site outreach centres. As the number of departmental staff is relatively small all members of staff must be prepared to work flexibly and occasionally to carry out duties outside of their normal remit.

The College has over 700 PCs, 450 Laptops, 200 Apple devices and includes a site wide wireless network. There are opportunities to devise and manage IT Projects, Problem Management, and Continual Service Improvement, back office operations and system migration work. There is a genuine opportunity to shape the way IT Service Management is delivered at the college.

The IT Services team is also involved in many other areas of College activities. The team works flexibly and takes on a wide range of tasks when necessary.

The successful candidate will be educated to degree or HND level qualification in a relevant subject and have experience of installing, configuring, repair and maintenance of a wide variety of IT equipment including PC’s, laptops, handheld devices and computer peripherals, as well as having experience of deployment and management of IT equipment using tools like SCCM and Imaging Solutions. Excellent communication and interpersonal skills are essential.

Salary will be on the Colleges’ Support Staff pay scale point 29 – 33, which is currently £22,941 - £26,069 per annum.

Closing date: 13th November 2017 at 12 noon

Interviews will take place week commencing 20th November 2017 

The position will remain open until filled, it may close sooner prior to the date above, therefore we encourage you to submit your application as soon as possible.