IT Support Technician
Eton College
Windsor and Maidenhead
- Expired
- Salary:
- £18,000 to £22,000 dependant on experience
- Job type:
- Full Time, Permanent
- Apply by:
- 17 August 2021
Job overview
Role Introduction
The IT Department provides all of the Eton College’s information and communications technology services for more than 2,000 users, both inside and outside of the classroom. You will report directly into the IT Service Delivery Manager and will need to be able to provide IT support across the college such as resolving support requests on computer hardware, software and network systems. The successful candidate will need to have excellent customer service skills and some experience working within IT support or helpdesk work. This is an exciting opportunity for an enthusiastic individual with a passion and aptitude for information technology to work for a prestigious and forward-thinking independent school.
Main Duties
- To provide front line IT Helpdesk support providing ICT help to Eton staff and pupils.
- Hardware and software support of school devices including Microsoft and Apple computers, printers, telephones and network equipment.
- Fault diagnosis and repairs to a wide range of end-user devices.
- User support for standard software packages and bespoke systems.
- Use of computerised Helpdesk facility and management of calls from inception to conclusion.
- Call management of own calls and cover if required for other calls.
- Routing calls to the right person to complete the task.
- Escalating appropriate calls to the right person to resolve a problematic issue.
- Commitment to equality, diversity & inclusion
- Commitment to safeguarding and promoting the welfare of children.
The Ideal Candidate
To be successful in this role, the incumbent should have:
- Previous IT support and Helpdesk experience
- Microsoft Office support, Version 2010 upwards
- Microsoft and Apple operating system support
- Mobile device support, including Microsoft, iOS, Android
- Excellent customer service skills and a friendly and helpful manner.
- A demonstrable aptitude and enthusiasm for information and communications technology.
- Confidence and willingness to learn.
- Good communication skills and ability to work well in a team environment.
- Ability to organise and prioritise workloads.
Benefits
Eton College offers a wide range of benefits, including an 11% employer contribution to your pension (with 4.9% employee contribution), Employee Assistance Programme, enhanced Maternity / Paternity scheme, free eyecare vouchers, a cycle to work scheme, subsidised lunches during term time, free access to the College’s sport and leisure facilities and discounts at local retailers and businesses.
About the College
Eton College is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and an Enhanced Disclosure from the Disclosure and Barring Service.
We are committed to creating and sustaining an environment that values and celebrates the diversity of both staff and pupils. We believe in equal opportunity for everyone, irrespective of age, disability, gender, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sexual orientation or socio-economic background.
About Eton College
Eton College is a charity for the advancement of education. At its heart sits an independent boys’ boarding school which leads a dynamic range of educational activities and an expanding network of educational partnerships. The charity’s primary purpose, determined from its Christian foundation in 1440, is to draw out the best of young people’s talents and to enable them to flourish and make a positive impact on others through the course of a healthy, happy and fulfilling life. Founded to offer transformative educational opportunities to boys with limited life chances, currently over 100 boys pay no fees at all.
With an extensive curriculum both within and beyond the classroom, a focus on pastoral excellence, and a growing expertise in digital education through its digital education platform, EtonX, Eton College stands in the vanguard of educational developments. Its award-winning flagship embedded research facility, The Tony Little Centre for Innovation and Research in Learning, is at the core of these new developments, informing Eton College's own educational practice, as well as sharing best practice across the sector.
In addition, Eton Connect coordinates over 1,000 cross-sector partnerships between schools, charities and other organisations working together for the benefit of young people and teachers. Through research, digital resources, summer schools, visits and events, Eton Connect brings people together who are determined to increase the range of learning opportunities available to young people. Last year, Eton Connect coordinated activities for over 5,400 state school pupils, with over 2,000 pupils continuing to visit its museums and collections each year.
As it looks forward, the ambitions of the charity will continue to broaden, from maintaining and developing new partnerships to the plans for opening selective state sixth form colleges in partnership with Star Academies in Middlesbrough, Dudley and Oldham. Its partnership with Holyport College, an Ofsted outstanding state-maintained boarding school, is one of the strongest, closest and most reciprocal cross-sector partnerships in the UK. Amongst other partnerships, Eton College also co-sponsors the London Academy of Excellence, an outstanding sixth form in Newham, East London.
Headmaster Simon Henderson
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