IT Technician

Are you an IT professional looking to provide support in a thriving academy? We are currently looking to appoint an ICT Technician to provide an outstanding IT support service to the staff, students and trainee teachers at Harris Girls' Academy Bromley . 

About Us

Harris Girls’ Academy Bromley is a thriving, diverse and academically successful school for girls in New Beckenham. Our GCSE results are amongst the best in the country with progress being amongst the most successful schools nationally. We passionately believe in educating young women for the future and with specialisms in Science and Enterprise we are working hard to create opportunities for girls to be successful in English and maths as well as more traditional subjects like Classics and Latin.

Along with other single sex schools in Beckenham, we welcome boys and girls to join us in the Sixth Form and we are very proud of the contribution that they both make to the school. We are also founding members of the highly successful Harris Federation Sixth Form.

Academy Ethos:

• Combining the traditional values of courtesy, consideration, cooperation and smart uniform with the best of modern teaching methods and technology;
• Providing strong and personalised pastoral care through a faculty structure that creates a strong sense of belonging and harmony with a dedicated team who support the transition from Primary school into Secondary school;
• Involving girls in leadership and partnership across the Academy so that they can become confident and entrepreneurial young women and recognise that anything is possible if they endeavour to achieve;
• Aiming to make learning challenging, engaging and relevant so that the girls become independent, happy and active in their learning;
• Working in partnership with parents and involves them fully in their child’s education and in the wider life of the Academy.

We believe that every girl can and should achieve their full potential and our commitment is one of ensuring the girls develop a love of learning, a passion for enquiry and enterprise and a dedication to being the best that they can be. Our motto is: All Can: We Will.

Main Areas of Responsibility

Incident, Request and Problem Management

• To provide high-quality technical support, advice and guidance to the staff, students and trainee teachers at both locations.
• To ensure that all incidents and service requests are logged appropriately on the Service Management system.
• To retain ownership of all incident and service request tickets and ensure staff are regularly informed of the status of their support ticket.
• To re-route or escalate support tickets to the appropriate team as necessary and work with the IT Service Managers, 3rd line support, Project Managers and other stakeholders to achieve resolution.
• To identify, implement and document Known Issues and workarounds for desktop related issues within the Knowledge Base.
• To ensure that Academy incidents and service requests are resolved within the target resolution time and that the solutions are documented within the system.

Service Support

• To image, deploy and maintain Windows 10 based PCs, Laptops and tablets, as well as Apple OS iMacs and iPads.
• To install, configure and maintain computer peripheral equipment such as multi-functional printers and Interactive whiteboards, ensuring that this hardware is regularly tested and ready for use when required.
• To install and test new software and software updates / upgrades, ensuring compliance with software licensing regulations at all times.
• To install, configure and maintain the VoIP telephones
• To familiarise yourself with the network infrastructure (Server room, cabling, patch panels, routers, switches) and associated documentation at the Academy.
• To ensure that the server and network infrastructure at both locations are regularly checked and maintained in accordance with HarrisNET best practice and procedures.
• To work with the IT Service Manager and Infrastructure team to support the on-site infrastructure elements such as physical & virtual servers, UPS’s and other networked devices to ensure the availability and security of the network, data and applications.
• To administer Active Directory user login accounts, ensuring that new staff, students and trainee teachers receive credentials in a timely fashion.
• To manage Active Directory Distribution and Security groups within the Academy to ensure that staff, students and trainee teachers have appropriate access to the data and resources they need.
• With the assistance of the Federation IT Service Manager, ensure that all Academy systems documentation is maintained and updated as required.

Service Management

• Deliver the IT support service in accordance with ITIL and HarrisNET principles.
• Liaise with the relevant SLT and Federation IT Service Managers to ensure that all specific local and Federation requirements are met.
• Update and maintain the IT assets in both locations as listed in the CMDB.

Other Duties

• Act as a project team member on projects run by other members of the Federation ICT team.
• Document and submit relevant Knowledge base articles as and when necessary.
• Ensure that support is carried out according to the Standard Operating Procedure (SOP) documentation.
• Liaise with vendors, partners and service providers as appropriate.
• Keep abreast of new developments in technology.
• Such other duties as may be reasonably considered to be within the grade and remit of the post.

Qualifications & Experience

A minimum of two years’ experience of carrying out a similar, client facing role in either the primary or secondary education sector.

• Recent experience of working in an on-site IT based, Customer Service environment.
• Proven experience of supporting Microsoft products, including Office 365 and Office 2016, SharePoint, and other desktop related products.
• Proven experience of managing Active Directory user accounts including the administration of Distribution and Security Groups within a Windows Server 2012 Active Directory.
• Recent experience of supporting Apple products, specifically iMacs and iPads in an educational or corporate environment.
• Recent experience of supporting Windows 10 PCs, laptops and tablets.

Safeguarding Notice

The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children, and we expect all our staff and volunteers to share in this commitment. All offers of employment are subject to an Enhanced DBS check, references, and where applicable, a prohibition from teaching check will be completed for all applicants. Before applying, please review our Policy Statement on the Recruitment of Ex-Offenders.

Equal Opportunities

The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates.

As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.