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Learner Services Supervisor

Learner Services Supervisor

The Working Men's College

Camden

Salary:
£30,319- £33,116 Per Annum
Job type:
Full Time, Permanent
Apply by:
4 February 2019

Job overview

Learner Services Supervisor x2

35 hours per week, Permanent

(including some Evenings and Weekends on a rota basis during term time)

Salary £30,319- £33,116 Per Annum


 WMC – The Camden College helps to transform adult lives through education and we have an exciting opportunity where you can make a real difference to service delivery. WMC is looking for Supervisors who can support our customer-facing team through some exciting changes as we seek to continually improve services to our learners.

This role will organise the day to day work of the team, support staff in their roles to ensure that all learners and visitors to the College receive outstanding customer care. This will include supervising the whole enrolment process from first enquiry to the collection of learner enrolment data, ensuring it is efficient and effective and complies with audit, data protection and funding regulations. This role will ensure learner complaints are investigated and that these are used to promote within the team a positive culture of continual improvement that will enhance and improve the learner experience.

If you have enrolment experience and are looking for your next challenge and have a passion for exceptional customer service then we would love to hear from you.

This job role will be based at our main site in Camden, two minutes’ walk from Mornington Crescent and 10 minutes from Camden Town.

To apply for this role, please download a WMC Application Form and fill it out, then send it back to Recruitment@wmcollege.ac.uk or post it to HR Department, 44 Crowndale Road, London NW1 1TR.


The Job Description is also available for download for further information.


Please note we do not accept CV’s. In order to be considered for this role, you must submit an application form.


 Closing date:  Monday 28 January 2019 at 10.00 am.


Interviews and assessment will take place on 4th February 2019

Attached documents

About The Working Men's College

History

Working Men's College (WMC), the oldest surviving adult education institute in Europe, was founded in 1854 and was associated with the Cooperative Movement and the Christian Socialists, stemming, from the same tradition that led later to the Worker's Educational Association. 

The Working Women's College, founded 10 years later in 1864, finally merged with WMC in 1967. 

Early supporters of both have included F D Maurice, John Stuart Mill, Tom Hughes, Dante Gabriel Rossetti, John Ruskin, Ford Maddox Brown, Walter de la Mare and Octavia Hill. 

Originally based in Red Lion Street, we have been in this listed building in Camden Town since 1905. We have continued to develop the tradition of liberal education and today the College serves the whole community, with women, unemployed and refugee students forming the majority of the student body. 

We have grown rapidly in recent years but are still small enough to know all our students and to respond to their individual needs. WMC was designated as a Specialist Designated Institution (SDI) under the 1992 Further Education Act.

Mission

To be a learner-centred college dedicated to widening access to education for all, that will provide opportunities for lifelong learning and improving employment prospects, for the diverse range of London adults who may not be able to study full time, particularly local people who have missed out on their initial education.

Objectives

Working Men’s College aims to:

Provide an outstanding education for adults, in which all learners can achieve their personal, educational and training goals and maximise their potential

Provide an inclusive learning environment with all the support necessary to promote equality and diversity, freedom of expression and social responsibility

Meet the needs of the local communities with programmes which promote community cohesion and address the problems of disadvantage and deprivation; especially by providing opportunities for local residents to improve their language, literacy and numeracy skills

Work in partnership with the London Borough of Camden, other colleges and providers, local voluntary organisations, funding bodies and others who share our goals

Work with local employers to meet the demands of a skills-based economy, and with local people to ensure they can get the skills needed to get local jobs

Celebrate its unique history and engage positively with the past, while finding new ways to pursue its founders’ aims into the 21st century.

Curriculum

All our courses are available for adults aged 19 and over only.

We can only accept students aged 18 and over on the Foundation Diploma in Art & Design, Fashion Foundation and Media Foundation.

We offer courses designed for adults to help them progress and develop their career by expanding and enriching their skills and experience. Our commitment to ensuring they achieve their goals and aspirations remains our highest priority and our past students certainly agree with this.

We are now offer more Foundation skills courses and we have an outstanding programme of English and Maths at all levels including GCSE. We have a wide variety of ESOL provision at a range of levels which will allow the learner to progress as their language skills improve.

To help prepare learners for higher education or employment, we offer Foundation Diplomas in Art and Design, Fashion and Media, the Access course in Health and Human Sciences and the Certificate in Education and Training.

Our wide range of specialist bite sized short courses in, to name a few, radio production, photography, silversmithing, fashion, languages and acting gives learners the chance to gain new skills or deepen their learning.

Our onsite Hair and Beauty salon, Studio 101, helps hair and beauty students learn in a real life commercial environment. Studio 101 is open to the general public for all their hair and beauty needs. 

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Applications closed