Premium Service Consultant

Department 所属部门: SA

Office location工作地点: Shanghai

Reports to: Executive Director of Study Aboard

OVERVIEW概述

The premium service consultant role will be responsible for assessment and study plan design for students, managing clients and communicating with parents/schools, and support relevant marketing activities etc.

Reports to: Executive Director of Study Aboard

RESPONSIBILITIES工作职责

Assessment/Study Plan design:

· Assess students’ academic ability, English ability and general ambitions.

· Evaluate their personality and hobbies.

· Speak to parents to get a full picture on the child, their long-term aims for their child, and their general study abroad plan.

· Ultimately learn to choose suitable target schools to meet parents’ expectations and child’s ability.

· Create a study plan to help students achieve their targets.

Client Management:

· Guide and motivate students to keep them on track for their study plans.

· Organize short-term tuition in UK/China or US/China based on requirements you have for them and outline for tutors.

· Continually check and track progress of students via communication with schools/tutors and adjust study plan as necessary.

· Keep in touch with students even when they are overseas just to insure their continued progress.

· Help students write up personal statements

· Check students’ progress by monitoring their work – provide feedback and adjust tuition if needed.

Communication with Parents:

· Inform parents of their children progress

· Explain your suggestions/study plans to parents

· Understand and manage parents’ expectations

· Help manage parents' concerns/ requirements/issues once child is abroad.

· Keep parents aware of any worries/concerns you may have and keep them generally happy.

Communication with Schools:

· Keep in touch with schools' overseas to track students' progress and keep an eye on issues

· Request regular reports from the schools/guardians

· Request additional support and help whenever needed from schools

· Build up relationships with schools – this helps in the long-run for SA and all premium clients.

· Try to build up exclusive relationships with schools

Accompaniment:

· Often, we accompany students/parents to the UK / US for interviews/tests or simply for school selection purposes.

· For students the idea is to keep them focused, positive and well-trained up for interviews – we do practice sessions in-between visits.

· For parents we largely do translations and provide help in terms of understanding how the schools work, their advantages/disadvantages etc.

Marketing Activities:

· Delivering presentations on various topics for potential clients. 

· Writing articles about schools, issues faced by clients/students etc. for our schools’ guide and website.

· Writing up success stories of students

· Represent the company at events/dinners/galas we are invited to attend.

Other:

·  Provide English tutorship to students. This is often only initially when workload is quite light, and time needs filling.

·  Provide training for new consultants (normally 2x a year) on certain aspects of study abroad.

CANDIDATE REQUIREMENTS & SKILLS任职要求

· Spoken Chinese – Preferred but not mandatory.

· Strong interpersonal skills.

· Ability to work within a small team on a project.

· Ability to communicate effectively with children.

· Good understanding of the UK/US education system

· Strong work ethic – willing to work weekends/evenings.

· Passion for education and passion for changing kids’ lives.

· Resourceful nature

· Strong sense of initiative

· British/American National

· Knowledge and understanding of boarding schools in UK /US

BE Education Introduction必益教育简介

BE Education was founded in 2003 with the aim of helping Chinese students gain entry into the most reputable schools in the UK. We now have offices in Shanghai, Beijing, Shenzhen, Changzhou, Hangzhou, Hong Kong and London with several more planned. We’ve had years of great success placing students into elite schools in the UK and the US.

BE Education and Wycombe Abbey (UK) have established schools in China (Wycombe Abbey Schools), specializing in British IGCSE and A-Level curriculum, to allow outstanding students in China to experience elements of the British curriculum, learning style, and environment, complementing a Chinese school curriculum. As with traditional British boarding schools we have focus on sports, arts, music and drama as well as 40 different extra-curricular activities, tailored to support our students. Wycombe Abbey Schools challenge students to continuously improve academic performance as well as actively develop their personality to become more independent and confident, among other qualities. This enables them not only to attend the world’s top-ranked universities but also to succeed at university and beyond.

BE Education organizes unique Summer Courses at the world-famous education institutions in the UK and the US, where students experience life at the world’s most prestigious boarding schools. This demonstrates BE Education ‘s ability to work with the very best education institutions year after year.

To further support students in their preparations to study in top UK and US schools, BE Academy offers classes on and offline in several subjects taught by talented and experienced tutors familiar with the British and American education high school curriculums, our tutors not only build students’ confidence in speaking and communicating and learning in English but also provide guidance on exams and interviews as well.

BE Education also publishes the Schools Guide series in partnership with the Hurun Report. This guide provides students looking to study overseas with insight into the life and values of prestigious schools around the world.

To learn more about us, please visit http://www.be.co/