Regional IT Technician - Cambridgeshire

Cambridgeshire

We are looking for a Regional IT Manager to work as part of the Astrea Central IT team supporting academies in Cambridgeshire.  Covering IT infrastructure, services, and solutions, where you will provide support to the Academy Trust organisation and the member academies within the Trust or other agencies supported by the Trust. You will assist with development, project management and implementation of new systems and be responsible for the day to day running of existing IT infrastructure and support delivery within an assigned group of academies. You will be visiting each of your schools regularly ensuring excellent service and opportunities to build relationships are never missed.

As part of the IT Leadership team at Astrea, you will facilitate an effective flow of information between your schools and IT teams relating to challenges, opportunities, and initiatives, in order to provide the best possible service to our academies drawing on the strength of the wider Astrea IT community.

You will contribute to development and improvements in Astrea’s IT practices allowing you to make your mark on the service we deliver which affects thousands of our pupils and staff daily.

You will lead the service delivery in your academies supporting school-based or field-based teams in the following duties:

Main Duties

• Ensure excellent IT Service Delivery,
• Supplementary support to established Academies & their IT support teams,
• IT project delivery with responsibility for project management,
• Technical support and escalation service to the Trust’s user base as required,
• Use and champion the use of service desk software to manage workflow and provide timely and appropriate feedback to clients and other members of the team,
• Develop and implement new technologies in line with Astrea IT strategy and objectives,
• Assure systems’ security,
• Work as part of the Astrea IT support team,
• Manage existing and implement new systems and solutions as directed,
• Ensure accurate records are kept of all IT hardware, software and peripherals,
• Develop effective working relationships within the Academies and central Trust team always ensuring rich and frequent communication,
• Assist in and provide initial configuration and troubleshooting, installation and support services in the Astrea Trust Academies and partner organisations,
• Deliver training where deemed appropriate to end users or technical staff,
• Induct new starters to Astrea Academy Trust operating procedures and relevant policies,
• Ensure compliance with data protection and related current legislation.
• Ensure good practice is adhered to by users and IT teams.

Software 

• To assist with the configuration, installation, and testing of required software,
• To assist with making software and data available to appropriate users,
• Ensure that anti-virus software is installed, kept up to date and working properly on all stations,
• Ensure software and operating system updates are installed as appropriate,
• To assist with the provisioning and distribution of web-based or online systems,
• Support website development

Hardware 

• To assist with ensuring all computer hardware and peripherals are installed, configured appropriately
• Maintain and troubleshoot academy systems as appropriate
• To setup and issue new equipment to users of all levels
• Maintain computer peripheral equipment such as printers, classroom audio-visual equipment; ensure that these are prepared and ready to be used
• Troubleshoot and maintain all aspects of Trusts PC hardware and software
• Liaise with external suppliers in relation to repairs of equipment under warranty or maintenance contracts

Network Management

• Assist with core IT and external suppliers regarding provision of user accounts
• Provide support to Academy IT Teams in the event of network failure or disruption.
• To assist Academy IT teams in upgrading Networks, project managing newly procured systems.
• Assist with the network maintenance tasks to be carried out in line with the IT standard operating procedure
• Follow the Core IT / supplier’s recommended procedures
• Manage and maintain telephony solutions

Other Specific Duties 

• Basic clerical duties related to the post
• Maintain, record, and update all aspects of the IT infrastructure
• Assist staff members with the use of IT software and hardware
• To comply with any reasonable request from your line manager to undertake work of a similar nature even if not explicitly named in the job description.
• Line management of staff including objective setting in line with Trust’s plans and objectives; performance management in line with Astrea Performance Management Framework 

Essential Skills:

• Strong project & personnel management skills
• Strong knowledge of Microsoft Windows Server & Client Operating Systems and Office packages
• Strong Knowledge of Microsoft Server OS and roles, Exchange, M365 and migration processes
• Network administration experience
• Network and server implementation experience
• Experience managing IT procurement and managing projects
• 5 GCSE’s including Maths & English
• Experience in an IT Support Team
• Ability to work under pressure, excellent time management skills
• Ability to travel and interact with staff at all levels in organisations
• Dealing with IT Support requests, IT Installations, and user provisioning
• Demonstrable knowledge of good IT practices

The closing date for all applications is 31st August.

Please visit our website for further details and to apply. 

Astrea Academy Trust is committed to safeguarding and promoting the welfare of children and young people. We expect all staff and volunteers to share this commitment. All posts are subject to satisfactory background checks including references and enhanced DBS checks.