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Retention and Improvement Officer

Hopwood Hall CollegeRochdale


To be an integral part of both the Student Support and Curriculum Management teams in proactively supporting the achievement of high levels of attendance from students and taking immediate action to deal with absence.

To monitor attendance data and follow up with students / parents / carers to check the reasons for absence and to encourage improved attendance where needed


To contribute to the overall improvement of student attendance putting in place interventions to meet college attendance targets.

To monitor and report on issues relating to attendance and retention of a caseload of students

To take an active role in improving the retention of students, including following up on attendance issues, supporting students in removing barriers to attendance and advising academic staff in ways to support their students

To facilitate the “catching up” of learning missed due to attendance issues

Refer to the pastoral team to provide pastoral care and remove barriers to accessing learning

To telephone students and or their parents / guardians, and report accurately on absence or absence patterns and accurately record these on the learners ILP

To make direct contact with students by visiting class, team meetings, other meetings and home visits to ascertain reasons for absence

To provide cover in the refectories over lunch.

To identify and report on non-compliance with attendance and college procedures

To undertake training as required for the role

To liaise with the curriculum management team, English and Maths team, safeguarding team and Progress Tutors on retention and attendance issues and promote strategies for improving attendance

To support in parents evenings and college events

To record withdrawal and destination information

To provide reports to SLT/ Programme Manager and Centre Director on attendance and retention data.

Supporting documents

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