Senior IT Technician
The Sigma Trust
Essex
- Expired
- Salary:
- Band 3
- Job type:
- Full Time, Permanent
- Start date:
- ASAP
- Apply by:
- 4 September 2019
Job overview
Responsible to: Chief Network Officer
Salary Grade: Band 3 (whole range)
Full time/Part time: Full time (37 hours per week, 52 weeks per year)
Location: You will be required to work across all schools within the Sigma Trust
The post holder will help to provide a safe and effective learning resource for our children, provide a reliable teaching resource for our staff and a secure and effective information system for all users, providing a friendly and responsive service to requests for assistance from all users.
The ICT team provides a professional, customer focused service to all of its users. This role is for a pivotal member of the ICT Team providing ICT services.
Principle Responsibilities
- Undertake activities allocated via the Incident Management System within the allocated SLA or escalated to senior staff where appropriate, updating status in the system (includes Incidents & Requests)
- To assist with the installation and maintenance of computer hardware, stand-alone machines and network
- Undertake software maintenance including allocation of approved software requests
Customer Focus
• Excellent interpersonal skills and be approachable and patient when working alongside school staff and pupils
• Man help desks and work with end users to aid resolution of user incidents and requests
• Representation of the support team within the end user community, undertaking onsite support services for primary schools
• Representation of the support team at school meetings, when required
• Prioritise workloads based on end user SLAs
• Take responsibility for jobs and ensure they are completed.
Attributes:
At this level we expect the following attributes:
Management and Leadership
• Ability to self-organise, manage personal time and work standards as well as managing & guiding lower level resources
• Understanding of impact of IT Services & personal work to educational outcomes, financial overheads, policies and processes.
• Follow IT processes and procedures, completing accompanying information in Trust systems and documentation
Technical Competency
• Understanding of overall IT solutions deployed throughout the Trust and technology interdependencies
• Depth of understanding and technical competency with specific technologies with an ability to cascade knowledge within the team– these will be identified and developed as part of career progression
• Diagnose and fix 2/3rd line support incidents
Closing date: 4th September 2019
To apply for this post, please complete the attached application form and submit via TES.
For more details about the role, please see the attached Job Description or Person Specification.
The Sigma Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment. For more information regarding The Sigma Trust, please visit our website www.sigmatrust.org.uk.
Attached documents
About The Sigma Trust
- The Sigma Trust
- Jaywick Lane, Clacton-on-Sea
- Essex
- CO16 8BE
- United Kingdom
The Sigma Trust is a local partnership of twelve academies in North East Essex, formally established in September 2016. The Trust currently consists of eight secondary schools, one primary, two junior schools and an infant and nursery school.
All schools are geographically close enough to provide the necessary support and challenge to take all academies to the next level. We have a set of shared values and a common mission and vision that aims to ensure that no child is left behind. No academy is seen as the “lead” school and we believe that every school should be a giver as well as a receiver of support. All academies within the trust retain their cultural autonomy but we work together to ensure that best practice becomes shared practice. The Greek letter Sigma (Σ) is used in Maths and IT to denote "the sum of" hence its adoption as our name.
The overall ethos of The Sigma Trust is achievement for all ensuring that no child is left behind. Education should foster in its learners a curiosity to discover who they are and what they are capable of, together with developing the resilience for them to test the boundaries of their abilities, and build the skills necessary to face the future with confidence.
Safeguarding
The Sigma Trust is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to safer recruitment process, including the disclosure of criminal records, online checks and other vetting checks. We ensure that we have a range of policies in place which promote safeguarding and safer working practice across our schools.
Please note that you are wholly responsible for fact checking in respect of the information provided by schools. Please also check for the latest visa and work permit requirements that may apply. Tes is not responsible for the content of advertisements or the policies adopted by advertising schools. Tes asks that all schools follow Tes' Fair Recruitment Policy.