Senior IT Technician
Wellingborough School
Northamptonshire
- Expired
- Job type:
- Full Time, Permanent
- Start date:
- Required As Soon As Possible
- Apply by:
- 24 August 2020
Job overview
HMC Co-educational 3—18
Senior IT Technician
Required As Soon as Possible
We are seeking an enthusiastic Senior IT Technician to provide support to the IT Manager. Successful candidate will overview an maintain IT helpdesk tickets, ensuring staff receive regular communication regarding the problems raised and prioritising the IT Technicians work accordingly. The role will act as the primary 2nd line IT support and will deal with escalated tickets as well as dealing with 1st line tickets when the required due to the workload of the IT Technicians.
Contract type: 52 weeks per year
Salary: £23,500 per annum
Hours: 37.5 hours per week, Monday to Friday, 8.00am to 4.00pm
Further details and application form may be downloaded from our website http://www.wellingboroughschool.org/who-we-are/vacancies
Please can interested applicants complete the application form and return it, along with a covering letter, to Lulu Corrigan, HR Manager, Wellingborough School, London Road, Wellingborough. NN8 2BX Applications by email are welcome and should be sent to recruitment@wellingboroughschool.org
(Other forms of applications will not be accepted)
Closing date for the receipt of applications: by 9.00am, Monday 24th August 2020.
Interviews will take place on 27th August 2020.
Duties and Responsibilities:
• Using the IT helpdesk, oversee support to all users resolving issues quickly and efficiently and ensuring that tickets are distributed appropriately to technicians.
• To provide documentation for key responsibilities to enable other members of the department to carry out tasks.
• To prioritise responses and resolutions within the service level agreement.
• To provide support, advice and act as the first escalation point for first/second line technicians.
• To develop and deliver training to first/second line technicians.
• To deputise for the IT Manager as required.
• Troubleshoot hardware and software issues in person, remotely and by phone
• Conduct daily checks of all core IT systems
• Manage and implement the installation of new computer hardware and software as required enabling the delivery of IT to all operational areas.
• Testing and installing new software and upgrades as appropriate.
• Maintaining IT support-based records and updating the Asset Register as required
• Maintain secure user access to systems and applications as appropriate.
• Ensure appropriate filtering of internet sites and maintaining records of any changes.
• Undertake other appropriate work as delegated by the IT Manager including involvement in new projects and IT facilities.
• Take a lead on the installation and maintenance AV & digital display systems.
• Take a lead on the installation and maintenance of network equipment
• Provide IT support out of normal business hours when requested.
• Proactive and reactive maintenance of core IT systems
• Ensure security of the data present on the IT systems is maintained and kept up to date
General Functions:
• To undertake such other duties as may reasonably be required commensurate with the grade of the post at the initial or present place of work or at any of the School’s establishments.
• To undergo any training & development as required.
• To be committed to playing a full part as a member of a team.
• Provide 2nd line network printer support
• Maintain an up to date working knowledge of relevant IT issues and equipment undertaking training, etc. as necessary on an on-going basis.
• Pay due regard to Health & Safety (H&S) matter in force at the time and to comply with the school H&S policy.
Safeguarding
Wellingborough School is committed to safeguarding and promoting the welfare of children and applicants must be willing to undergo child protection screening appropriate to the post.
Wellingborough School is an Equal Opportunities Employer
Attached documents
About Wellingborough School
- Wellingborough School
- London Road, Wellingborough
- Northamptonshire
- NN8 2BX
- United Kingdom
Wellingborough School is an independent, co-ed, selective, Christian-based though multi-faith all-through school, situated in Wellingborough, Northamptonshire with a broad geographical catchment area. Currently it provides 850 places for nursery, primary, secondary and sixth-form students aged 3-18.
The school was originally a Tudor Grammar School, founded as an all-boys boarding school in 1595. Originally situated in the centre of town, it completed the move to its 45-acre current location in 1881. Girls were admitted for the first time in 1970.
Headmaster
Andrew Holman
Values and Vision
Wellingborough's motto is “Salus in Arduis”, meaning fulfilment through challenge. From its primary school to its sixth-form college, the educational aims are the same: to enrich cultural experiences, develop good behaviour, promote a close partnership between school and home, achieve academically and help students make the most of all the educational opportunities that the school provides.
Its size helps promote a communal family feel, as does the ages it sees children through, many children staying for the whole 15 years of education. Although no longer a boarding school, it sees itself as having the atmosphere of one.
ISI
"The quality of the pupils’ academic and other achievements is excellent."
ISI INSPECTION, MARCH 2022
In March 2022, Wellingborough School was inspected by the Independent Schools Inspectorate (ISI), the body approved by the Government for the inspection of independent schools. Inspections take place roughly every six years, and allow an opportunity for the school to be scrutinised in considerable depth.
As most of you will not be au fait with the structure, scale or significance of an Inspection, it is worth me saying that it is a big deal! As well as surveys of students, staff and parents, the Inspectors sifted through our policies and examined our risk assessments before launching into a whole host of lesson and activity observations, student and staff interviews and work scrutinies, seeking to triangulate every bit of evidence they found before drawing their conclusions– conclusions that will form part of how the outside world views us until the next time a team turns up.
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