Senior Pupil Services Officer

About the Opportunity

Are you an excellent, experienced and enthusiastic office manager or supervisor?!

Are you looking to take the next step in your career and ready for the added responsibility?!

Do you have impeccable customer service and organisational skills?! 

If so far you’ve answered yes to the above, read on and apply now to avoid disappointment!

Your primary focus will be to lead on all that is the provision and development of pupil support services and administration staff whilst offering exceptional marketing and customer care to all school stakeholders.

We would love it if you are confident to provide effective line management, performance management and overall responsibility of school office staff and respective duties. To lead a comprehensive administrative support service to the school staff, developing and organising the school office to ensure that clerical functions are undertaken efficiently.

We would like you to effectively lead school marketing and arrange school visits, meetings and events for prospective parents. You will ensure the school IMS is accurately maintained and updated, including all system admin and ensure that all pupil and staff records are accurately maintained, reported on or transferred as required in accordance with DfE guidance.

About You

NVQ L3 or equivalent qualification/experience

GCSE grade C+ in English and Maths

Excellent working knowledge of Microsoft Package including Outlook

Relevant experience supporting and managing/developing own team

Ideally experience of operation management and extensive use of administrative systems, preferably in an educative setting (but this is not essential)!

As part of your role, we’d also like you to lead on the management and promotion of pupil absence, liaising closely with Parents, Principal, SENCO, EWO and other appropriate staff. 

Therefore, if you have experience of managing a team of administrators and expectations of stakeholders, then we want to hear from you! 

Full details and expectations of this role can be found on the attached job description.

Benefits

We know that your role requires you to put a lot of time and effort into it and because of this we believe you should be rewarded. As a White Horse Federation employee you will have access to benefits listed below.

Some benefits are accessible by all staff irrespective of their contract type (T). Some are only eligible to permanent (P) employees following a successful probation period as noted:

Car Purchase scheme (P)

Reward Gateway discounts (P&T)

Discounted gym membership scheme (P&T)

Hire purchase Cycle to Work scheme (P)

Free and confidential advice, information and counselling service (P&T)

Excellent Pension scheme (P&T)

Why Work With Us

The White Horse Federation (TWHF) is a not-for-profit multi-academy trust that supports and sponsors many primary, secondary and special schools across Wiltshire, Gloucestershire, Swindon, Oxfordshire and Berkshire.

Its shared vision for excellence through partnership means it is also committed to keeping the best of what makes a local school great – in other words, the type of schools where TWHF colleagues would be proud to send their own children.

TWHF combines a relentless drive for academic excellence with a shared moral purpose and shared values, while ensuring that fun and happiness are a key attribute of each of its schools. TWHF believes that partnership-working with its schools, pupils and their parents, as well as the wider community, helps creates the best possible outcomes for all children.

TWHF empowers its colleagues through support, training and career opportunities to recruit and retain outstanding staff who are leaders in their field. That way TWHF can ensure that every student achieves their full potential, regardless of background, culture, heritage or ability.

TWHF recognises the benefit of having a diverse workforce and is committed to building a team which reflects diversity from the communities it serves. TWHF values the contributions from all staff from a wide range of different backgrounds and actively seeks to promote an environment that is free from discrimination and harassment; which at the same time supports fair promotion and cultural acceptance. Under the provision of the Equality Act 2010, TWHF welcomes applications from everyone and operates a recruitment process which is fair and does not discriminate against or disadvantage anyone because of their age, disability, gender reassignment status, marriage or civil partnership status, pregnancy or maternity, race or nationality, religion or belief, sex or sexual orientation.

The White Horse Federation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.   If successful for this position you will be expected to apply for a disclosure from the Disclosure and Barring Service before appointment is confirmed.   References will be sought on shortlisted candidates before interview.