Service Delivery Specialist (System Administrator)

Position: Service Delivery Specialist (System Administrator)
Salary Range: $70,934 - $74,383 per annum pending experience
Tenure: Full Time, Permanent
Commencing Date: as soon as practicable
Closing Date: Monday, 5 December 2022 unless filled prior

Townsville Catholic Education Office, Kirwan supports a diverse region extending from Townsville to the Burdekin and Whitsunday regions in the South, North to Ingham and Halifax, South-West to Winton, and West to the border with the Northern Territory, encompassing Mount Isa and several small, isolated western towns and east to Palm Island.

Townsville Catholic Education provides a supportive, flexible working environment where care for the individual is an important part of our ethos.  We employ motivated people who want to work together to produce excellent outcomes for our students. Our staff are recognised as being central to achieving our mission. 

Townsville Catholic Education Office is currently seeking a Service Delivery Specialist (System Administrator) for a Full Time, Permanent position commencing as soon as possible.

About the role

The Service Delivery Specialist (SDS) is an Information Technology professional who supports services within the Information Technology and Services (ITS) Team. The SDS maintains existing services to achieve TCE’s strategic outcomes. 

The SDS will apply a range of technical and other skills involving self-directed application of knowledge gained through experience and/or formal studies to successfully carry out the support of services defined in the service catalogue. 

The SDS will work with the Service Delivery Lead to monitor and manage Service Delivery Services across TCE. The SDS works as the first line of support for service desk operators in the lifecycle of an incident, utilising their experience and skills to solve technical issues. The SA may be utilised as a project build resource and could be required to have a hands-on knowledge of software installation, hardware installation, and other associated IT platform builds under the guidance of a project manager or ad-hoc team lead. 

The SDS will have input into the Continual Service Improvement Program and have a role in ensuring documentation is available for skill sharing and training. 

The SDS will work as part of a virtual team and may be based at different locations within the Diocese of Townsville. 

The SDS reports directly to the Service Delivery Lead, ITS. The role may require some on-call and after hours work. 

Key Accountabilities

• Execute incident resolution via diagnosis and troubleshooting of technical issues within the incident lifecycle to ensure high standard ITS support to all students and employees
• Assist with the monitoring and management of the performance of servers, software, hardware and services as defined in the service catalogue
• Assist with the creation and maintenance of technical documentation
• Assist with system monitoring and analysis, performance tuning, troubleshooting and escalating issues, including proactive problem resolution
• Provide complex problem analysis as necessary, to maintain system performance to meet student and employee demand
• Assist with the reduction of operational risk and improvement of the availability of the server infrastructure by ensuring system access, monitoring, control, evaluation and documentation practices are maintained and adhered to
• Perform operational procedures and ensure operational tasks are performed reliably and consistently to reduce the risk of unplanned outages
• Ensuring required controls are adhered to without compromising responsiveness and availability
• Perform service desk functions during times of peak demand or employee leave
• Other duties as reasonably directed by the Service Delivery Lead, ITS.

Mandatory Criteria

• Current Working with Children Suitability Card or eligibility to obtain same - the successful candidate will require a paid Blue Card before commencement as per the No Card, No Start policy developed by Queensland Government.
• Minimum diploma level qualifications in a related field or equivalent relevant experience
• Current Driver’s Licence
• Ability to travel from time to time within the Catholic Diocese of Townsville
• Ability to perform the physical requirements of the role in a safe manner

Desirable Criteria

• Windows, Hardware, Security, or other certifications highly desirable
• ITIL v4 qualifications
• Relevant industry experience in the education sector.

What we offer

• Competitive Salary starting: $70,934 - $74,383 per annum pending experience
• Modern facilities and equipment
• Superannuation up to 12.75% employer contribution (if an employee co-contribution is made)
• Access to long service leave after 7 years of continuous service
• 14 Weeks’ Paid Parental Leave
• Deferred Salary Scheme
• Access to corporate health schemes
• Induction and Professional Development opportunities
• Wellbeing programs.

How to apply

1. Please complete the application form below
2. Upload a current resume 
3. Upload a cover letter to support your application.

Please refer to the Position Description for more information.

• For further information regarding the remuneration package please contact TCEO Human Resources recruitment@tsv.catholic.edu.au

Applications close 3pm Monday, 5 December 2022 unless filled prior. 

Applications during the shortlisting phase will be kept confidential.

View other vacancies here.