Student Services Officer, London

Closing date:

CATS College LondonLondon
Date posted:
Contract type: Full Time
Salary: Undisclosed
Contract term: Permanent

Company CATS College offers a range of high school programmes for students from 14 years old, including GCSE’s A level and International Baccalaureate in the UK and High School Diploma in the USA.  At the heart of our ethos is the recognition of the fact that everyone is different.  Our personalised approach to learning ensures students achieve the best grade possible, and working in partnership, we help them prepare for and select the best degree programme at the best university to suit their personal strengths and career aspirations. CATS College is part of Cambridge Education Group, which, since 1952, has been delivering the highest quality academic, creative and English language programmes, preparing thousands of students to progress onto the world’s leading universities.

Job Overview

The main purpose of the Student Services team is to enhance the student, parent and agent experience and ensure the College are delivering excellent standards of customer service at all times. The team is a central point of contact within the College for all students, parents and agents (our customers) as well as internal stakeholders including Sales & Marketing and Admissions. 

The team is also responsible for ensuring any prospective students, parents and visiting agents are given an exceptional welcome, including a tour of the College, and that their questions are answered accordingly.  As the face of the College you are expected to communicate professionally, effectively and efficiently at all times within agreed turnaround times. You will contribute to the success of each student’s journey throughout their time at the College by means of exemplary support and attention to individual needs. 

The role also has responsibility for ensuring compliance with the UKVI regulations for international students, working closely with the Compliance Officer.

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Cosing Date- 19/01/2018

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