Training and Delivery Specialist

Training and Delivery Specialist

Description

Full time, permanent position. We are looking for UK-based applicants, however, the role is fully remote, and you can be located anywhere in the UK. Salary up to £50k (depending on experience) plus profit share.

Requirements

Essential

• Experience of delivering system training for end users.
• Ability to communicate complex information and concepts in an easy to understand manner, and to be able to adapt approaches for different situations.
• Naturally curious in nature, an ability to find out the key drivers behind our customers’ objectives.
• Technically competent and a quick learner of new systems/products.
• Competent in handling confidential and sensitive information, in line with GDPR requirements.
• Understanding of Quality Assurance frameworks and processes.
• Excellent troubleshooting skills, to investigate customer issues and determine whether to escalate internally or identify further customer training.
• Experience of developing supporting materials e.g. standard operating procedures, user guides.
• Strong problem-solving skills, with the ability to think creatively and develop novel solutions.
• Excellent IT skills. Proficient use of MS Excel/Google Sheets or similar, to both manage and analyse programme data.
• Ability to work proactively and efficiently without direction and supervision.
• Flexible and adaptable.
• Excellent verbal and written communication skills.
• Excellent teamwork and interpersonal skills.

Desirable

• Experience working with or within an education or training environment.
• Experience with the delivery of Software As A Service.
• Confident in working with the delivery of training programmes, curricula and exams, preferably in the field of medical education.
• Familiar with online payments, payment gateways and processes.
• Keep up to date with developments and research in medical education.
• Experience of agile project management, in particular, digital transformation.
• Using service desk tools e.g. Atlassian Service Desk and JIRA.

Who we are looking for

The successful candidate will work with customers to support them in the implementation of our software. As a key member of the Delivery Team, you will take on responsibility for coordinating with our customers to take them through an onboarding and training process, where you will capture their functional requirements and existing business processes, guide them through change management, deliver tailored training and system configuration, and support them in the preparation and launch to their end users. You will have strong attention to detail and excellent communication skills to make sure our customers feel loved and supported throughout the whole process.

This role will have a particular focus on the delivery of our booking and portfolio modules. These modules allow our customers to deliver their training programme and curricula to their end users, and to take payments for exam applications throughout this journey.

You will provide an efficient, informed and knowledgeable service to our customers, liaising with a variety of stakeholders including exam teams, programme leads, academics, candidates, third party suppliers and internal risr/ technical experts. You will help users identify risks and troubleshoot any problems they may have, through applying and developing standard operating procedures based on best practice. Our customers’ requirements are continuously evolving and you will be required to guide technical discussions, ongoing training and listen to users to identify trends and where we need to look at improvements to our products and processes. When appropriate, you would need to communicate and translate user challenges and proposed solutions across multiple teams including the risr/ engineering team for tracking resolution in software updates. After training, you will be comfortable being on-call to urgent queries, and responding by telephone or web chat and apply your judgement to escalate any issues to the wider technical team as appropriate. As part of our standard support service, you will also help triage, and respond to service desk requests.

The role is based in the UK, and the company works remotely. There may be opportunities to travel to client sites in the UK and abroad. From time to time you may be asked to work outside of UK business hours.

The successful candidate will have a methodical and organised working style, with excellent interpersonal and communication skills. In addition, they must also be able to demonstrate initiative, responsibility, flexibility, self-motivation, self-management and professionalism in their work.

About us

At risr/, we develop and support exam booking, assessment and CPD software used in education institutions around the world. We have teams based in the UK, Australia and Canada. For the past 21 years we have been a driving force in creating software to prepare students and trainees for the challenges they will face throughout their chosen career.

We are a fully decentralised company, working remotely with lots of collaboration across teams and time zones.

Benefits

We like to do things differently at risr/ and we are seeking a team player who is capable of helping us to develop our business processes in a challenging and fulfilling environment. Our people enjoy the highest level of trust, autonomy, freedom and transparency. This is not lip service or HR-speak, it is the genuine article:

• You can work from home and/or get an office at a location that suits you.
• You will not answer to any line manager but will work with colleagues as part of a team to get the job done.
• You will be free to choose your own laptop, monitor and other devices as you see fit.
• You will be free to choose whatever training you might need.
• You will be free from much of the corporate bureaucracy which just slows people and stops them giving their best and mastering their craft.
• All our finances are open-book: everyone in the company knows our income, outgoings, what we have in the bank and even everyone’s salary. We think people make the best decisions for themselves (and the company) when they have all the information available.

risr/ is an equal opportunities employer and we do no exclude people on the grounds of sex, gender reassignment, pregnancy, maternity, race, marital status, disability, age, religion, belief or sexual orientation.