Free school meals: Waiting times increase to four days

Teachers dispute DfE claims that all orders placed up to 19 April have been delivered
23rd April 2020, 3:18pm

Share

Free school meals: Waiting times increase to four days

https://www.tes.com/magazine/archive/free-school-meals-waiting-times-increase-four-days
Free School Meals

The government's estimate for the maximum time it should take to deliver free school meals voucher codes has risen from 72 hours to four days.

In an update sent to schools today, the Department for Education (DfE) says it can take "up to four days" for schools to receive eCodes after placing an order.


Coronavirus: MPs tell Williamson to fix FSM 'failings'

Backlash: Frustration over free meal vouchers grows

Background: Vouchers for FSM pupils backed by DfE


However, a guide to frequently asked questions on the website for Edenred, the voucher supplier, still states that families should contact schools if their codes have not arrived with 72 hours.

The government also said all orders placed up to last Sunday (19 April) have now been delivered - but this has been disputed by teachers on social media.

Today's email states: "If you have ordered eCodes and are waiting for them to be delivered, this can take up to four days. All orders placed up to 19 April have been delivered."

The existing guidance on the Edenred website states: "If it still hasn't arrived within 72 hours, please contact your school to ensure that they have your correct email address.

"If necessary, the school administrator can resend the eCode to your correct email address. If this still doesn't work, your school can contact Edenred."

You’ve reached your limit of free articles this month

Register for free to read more

You can read two more articles on Tes for free this month if you register using the button below.

Alternatively, you can subscribe for just £1 per month for the next three months and get:

  • Unlimited access to all Tes magazine content
  • Exclusive subscriber-only articles 
  • Email newsletters

Already registered? Log in

You’ve reached your limit of free articles this month

Subscribe to read more

You can subscribe for just £1 per month for the next three months and get:

  • Unlimited access to all Tes magazine content
  • Exclusive subscriber-only articles 
  • Email newsletters