Will Hazell

‘Kids were sent in to spy on us...it’s outrageous’

Teachers express concerns over school’s ‘secret shoppers’ feedback scheme

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Mystery shoppers – members of the public who visit a shop or restaurant incognito to give feedback on its goods and customer service – are a well-established practice in the retail and hospitality sectors.

But could one be coming to a classroom near you?

A school in the north east of England has started using “secret shoppers” among its pupils to anonymously observe lessons and provide feedback on teaching to the senior leadership team.

Are these pupils unwanted spies in the classroom who will undermine teachers’ authority? Or could they be a powerful tool for improving teaching and learning ...

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