High levels of technical skills are not enough to enable information technology professionals to ensure business success, says a report from the Institute for Employment Studies.
They also have to understand and analyse business needs, relate to colleagues and clients, and manage resources. According to the report, it is one of many service functions. “Unless those who intimately understand what IT offers can recognise business needs, identify appropriate solutions and communicate these in clear non-technical terms, their professionalism will be insulated from the organisation.”
