Middle managers are too often seen as the administrators who will "get things done", says researcher Ann Briggs, in a case study of four colleges and analysis of earlier research in 164 colleges.
They are weighed down by the "workload" and the feeling of "being on everyone's agenda", she says. "There is little in the data to show that colleges are looking to offer greater administrative support to middle managers."
A report on the research in Research in Post Compulsory Education, urges the use of "champions" - experts at the next level in the management hierarchy with time to help middle managers.
Managing the future, 30