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QA

I am a pastoral head of house. How do I get heads of department to deal with children who do not do homework for their subject?

Alan, Worcester

A: This sounds like a classic case of the left hand not being fully aware what the right hand is doing - a lack of co-ordination. The interests of the pupils is paramount, and you must work with, or through, your departmental colleagues to get results. I think they should start with the assumption that you are dealing with fellow professionals who are as committed to the same ends as you. But you also have to accept that they are busy. Why not make life easier for them? Map out a clear and sensible procedure.

Kevin, Cheltenham

A: You could always try referring the matter upstairs to the headteacher. After all, conflict resolution is part of their job. A lot of these intra-organisational issues arise out of fuzzy lines of responsibility, it's usually a matter of clarification of who does what.

What you really need is a clear, fair and consensual policy on homework, with transparent lines of responsibility. This might be painful to thrash out, as there might be genuine areas of professional disagreement about the allocation of responsibilities.

Linda, Worthing

A: Isn't it your job, rather than that of the department heads, to get pupils to do their homework? What is really needed, by the sound of it, is a review of roles, responsibilities and the division of labour between you and your fellow professionals.

Pat, Brighton

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