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Reports of system death greatly exaggerated

May I assure Alan Harding (TES, October 13), and others who may share his concern, that Acorn Education has no intention of abandoning RiscOs and that we remain firmly committed in our belief that RiscOs is still the best system for creative and curriculum use in education.

Acorn Education will actively support and encourage future hardware and software development for RiscOs in order to continue to deliver the very best in educational IT to customers.

Mr Harding is right: Acorn is extremely enthusiastic about the capabilities of RiscOs technology. Like him and many others, we recognise that personal computers are only now starting to deliver what Acorn users have enjoyed for years. However, our enthusiasm is because of, not despite, our close understanding of what our customers want.

Many of our marketers have education backgrounds themselves and know, from their own experience and from close links with those currently working in the field, that when it comes to range of software, compatibility, creative multimedia performance, ease of use, true multi-tasking and low overall cost of ownership, Acorn systems outclass others in the education arena.

Our customers have also been the primary driving force behind recent changes to Acorn Education's sales channel, pricing policy, product range and structure. Now we are expanding our range of products and services to offer our customers the very best choice of educational IT solutions. Customers' needs have always been at the forefront of Acorn's activity in education. The steps we have taken recently will ensure that they remain so.

DAVID LEE Managing director Acorn Computer Group plc Acorn House Vision Park Histon Cambridge

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