Informal is best way

6th February 2004 at 00:00
Until September 2003, maintained schools were only required to have procedures for resolving complaints about the curriculum. Now, both maintained and independent schools have to have policies to deal with complaints about any of the facilities and services they offer.

The Department for Education and Skills suggests concerns should be resolved informally. Apologies and assurances usually do the trick.

If the issue cannot be resolved , complaints should be put in writing. A three-stage procedure is likely: complaints to a staff member, the head, and the governing body. Parents can also complain to the local education authority or courts. The policy must be published and reviewed.

An independent school's handling of complaints must meet the standard laid down by the chief inspector. Two mothers who objected to religious education at a primary school found it took three years to go through all its stages.

Independent School Standards (England) Regulations 2003: DfES Guidance, School Complaints Procedure 2003 www.teachernet.gov.uk leamailingR v Secretary of State for Education ex parte R and D 1994

Subscribe to get access to the content on this page.

If you are already a Tes/ Tes Scotland subscriber please log in with your username or email address to get full access to our back issues, CPD library and membership plus page.

Not a subscriber? Find out more about our subscription offers.
Subscribe now
Existing subscriber?
Enter subscription number

Comments

The guide by your side – ensuring you are always up to date with the latest in education.

Get Tes magazine online and delivered to your door. Stay up to date with the latest research, teacher innovation and insight, plus classroom tips and techniques with a Tes magazine subscription.
With a Tes magazine subscription you get exclusive access to our CPD library. Including our New Teachers’ special for NQTS, Ed Tech, How to Get a Job, Trip Planner, Ed Biz Special and all Tes back issues.

Subscribe now