Q I'm a teacher and my sister has just started work as a dining-room assistant in the same school. She serves food to the pupils and she has been really upset at how rude they are. This has come as something of a shock to me. What is the best way to tackle the issue?
A Simple - teach the children the basic social skills of politeness and get them to use what they have learned at the serving hatch or at the table.
Of course, some children are shy and intimidated by the whole business of school dinners, but they should all be clear about the expectations of the school. Good manners are worth teaching. As your sister settles into school life, her relationship with the children will grow and they will respond to her as she expects.