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Trained in the lost art of courtesy

Peter Dawson, the former general secretary of Natfhe who died last month, will be remembered for his personal touch.

A member of Natfhe staff once phoned his direct line, having mistaken his number for that of rail enquiries.

Realising the caller's mistake, Mr Dawson dutifully took down all the journey details, found a train timetable and provided the requested information, without revealing his identity.

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