Full set of lessons with accompanying booklet for L2 2022 BTEC Tech Award, Component 3 Part A. Slides are uploaded as both ppt and PDF to ensure they are editable. Booklet is uploaded in PDF format - can be edited via a PDF editor, otherwise the formatting gets messed up. Additional Resources are uploaded as PDF. Includes full glossary, activities and exam style questions.

Full set of lesson slides + student booklet for Component 3 Aim C. It includes a glossary, lesson activities and exam question practice. Fully editable so you can make them your own.

A student revision guide covering all three learning aims of Component 3. Starting with a glossary and then giving a short overview of all parts of the course. You will receive a PDF and an editable word document so you can add your own examples.

Fully resourced lesson slides and booklet complete with lesson activities, exam question practice and glossary.

Best selling work booklet containing tasks and activities covering all the outcomes for Travel and Tourism Customer Service Unit at National 5 level (can also be used for National 4). May also have relevance for Customer Needs BTEC Level 1/2. Engaging activities and role plays all provided in a colourful 28 page booklet. Files are provided in PDF format which could easily be uploaded onto OneNote etc for remote learning should it be required for poor attenders or absentees. The resource includes a free Sway directing learners to the pros and cons of different methods of promotion. Why give yourself extra work and stress when you can just download this resource! :) Some of the activities could have relevance for geography lessons, vocational studies and other Edexcel Travel and Tourism courses.

This lesson on Phone Etiquette is an essential life skill that will particularly suit students training for the workplace, office and business administration. Telephone skills, using manners and correct phrases to communicate is an essential part of Customer Service training. Students will learn to engage with Business Customers on the telephone in a friendly, polite and professional manner. They will also learn appropriate language to use with customers through practice, correct vocabulary and role-play. This product is fully editable and is provided in the following formats: PowerPoint, word and pdf. It contains, a PowerPoint presentation, teacher notes, paper based quiz, roleplay cards and message pad template. Agenda for Lesson: The 7 P’s of Call Handling Excellence Polite phrases to use within your telephone conversations Telephone Etiquette Quiz Roleplay Activities

Full teaching resource with assignment plans included. Teaching resource has been used to help students complete Unit 3 Principles of Marketing in T&T for which a lack of resources have been created by BTEC. All students that have used this resource so far have all coursework cleared by BTEC moderators (in Summer 2022) Price is set to this amount because it is a complete unit of work with 124 powerpoint slides and assignment plans laid out to be used as guides for students. Hope it is useful to you!

Exciting news! Entire revised updated Scotland Unit now available for National Travel and Tourism in a 28 page PDF file that you can pick activities from with additional attached Sways. The unit is engaging and colourful with fun activities to meet the outcomes with lots of exemplars and guidance. “Outlander” and “Dark Tourism” are used as trends that students immediately find interesting, as well as activities on pushing products on social media. Students are also encouraged to set up their own agency and promote it using social media. In addition, they are encouraged to think about interior design in holiday rentals and the use of AI in that design. Indeed, they can start to think about their own wellbeing with simple changes they can make to be more “coorie”. The resource also includes access to two free Sway presentations. One provides exemplars for helping with mapping, the use of AI in designing, and understanding marketing and hospitality. The other allows the completion of positives and negatives of tourism in Scotland using the North Coast 500 as a case study, including links to relevant websites and film clips. This booklet is flexible. Material can be used in format presented or uploaded onto Teams/OneNote for digital use. Why give yourself extra work and stress when you can download this complete resource! Find out more here -https://youtu.be/CUZxCxEBD8c?si=08s4I1Tal4INGhjo

I have made a booklet for each Hospitality and Catering topic. This booklet focuses on the Hospitality and Catering Industry. The booklet is seventy-three pages long. It contains the following information: AC2.1 describe the operation of the kitchen AC2.2 describe the operation of front of house AC2.3 explain how hospitality and catering provision meet customer requirements In addition, I have added some mini exams/mock exams, and some hospitality industry activities to help assess pupils learning. I have made booklets for other topics including: Understand the environment in which Hospitality and Catering providers operate. Understand how Hospitality and Catering provision operates. Understand how Hospitality and Catering provision meets health and safety requirements. Know how food can cause ill health. Be able to propose a Hospitality and Catering provision to meet specific requirements. I hope this helps.

These worksheets are an excellent way to start learners thinking about customer service and the role it plays in the business. They contain definitions and brainstorming activities as well as written work activities that capture personal experience with thought provoking questions. They lead up to providing good examples to produce roleplays with. Additionally there is a self analysis survey for learners to complete. It is titled 'Customer Service Self analysis for your and your centre' (Daycare) I have used these resources when teaching early childhood educators, retail staff and other service industries. The resource includes answers and are available in both pdf and .doc format for editing purposes if required. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

BTEC L3 Travel + Tourism Unit 2: Global Destinations E. Factors affecting the popularity and appeal of destinations E1. Political factors E2. Economic climate E3. Accessibility + availability E4. Image + promotion E5. Changing markets E6. Natural disasters E7. Climate + its influence on travel Notes and activities

BTEC L3 Travel + Tourism Unit 2: Global Destinations D. Consumer trends, motivating and enabling factors and their potential effect on the popularity and appeal of global destinations D1. Consumer trends affecting the appeal of global destinations D2. Motivating and enabling factors affecting the appeal of global destinations Comprehensive notes + activities Email for further information and a full preview: info@resourcesforschools.com

BTEC L3 Travel and Tourism Unit 3: Principles of marketing in Travel + Tourism Learning Aim A: Explore the role of marketing activities in influencing customer decisions and meeting customer needs in travel + tourism A3. The marketing mix used by travel and tourism organisations A4. Potential impacts of marketing mix and customer service Over 30 slides of well presented information and student activities For further information or to receive a full preview please email: info@resourcesforschools.com

This bundle includes all FOUR Hospitality and Catering topic booklets. The booklet pages range from twenty to seventy-three pages long. Along with the booklets, the bundle will include numerous activities, mini-mocks, tests and tasks to assess the pupils learning. The topic of the booklets and activities include: Understand the environment in which Hospitality and Catering providers operate. Understand how Hospitality and Catering provision operates. Understand how Hospitality and Catering provision meets health and safety requirements. Know how food can cause ill health. Be able to propose a Hospitality and Catering provision to meet specific requirements. I hope this helps.

All PowerPoint’s and handouts include for outcome A, B and C plus Scheme of Work.

BTEC L3 Travel + Tourism Unit 3: Principles of marketing in Travel + Tourism Learning Aim B: Examine the impact that activities have on the success of different travel and tourism organisations B1. The role of marketing in different travel + tourism organisations Over 20 slides of the key information for the role of marketing and student activities Email for further information or a full preview of the resource: info@resourcesforschools.com

Use these resources as part of a series of notes in the form of an e-book, with interactive activities and teachers’ guide to coincide with the WJEC GCSE Leisure and Tourism course. For more materials relating to this resource, please visit the NGfL site, linked below.

Revision guide to match the unit 1 examination

cut and stick exercise - pupils have to match up a pricing strategy (left hand column) with a definition (middle column) and an example from Alton Towers (right hand column)

A 'Sector Skills Council' Factsheet on the hospitality services industry, giving advice on all types of jobs in this area. Employment, careers, job roles, work-related learning, Range of opportunities, Types of work, Skills & qualities and Business structures / work roles, work placements, employability. (Apprenticeships, Further Education, Getting a Job, Higher Education, Work Experience, Volunteering é Gap Year, Self-employment/Entrepreneurship).