pdf, 161.08 KB
pdf, 161.08 KB
pptx, 4.51 MB
pptx, 4.51 MB
pptx, 94.06 KB
pptx, 94.06 KB
  • Part of a series we’re developing to prepare students for the BTEC IT Unit 3 assignments, based on the knowledge we’ve built up running the course
  • This lesson looks are how businesses use social media for customer service and to resolve queries and manage issues, which students need for P1, M1 & D1
  • This lesson include a presentation; exercises to complete at the end; student template for answers
  • Not all parts of the resource are shown in previews

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