docx, 68.74 KB
docx, 68.74 KB
pdf, 373.27 KB
pdf, 373.27 KB
docx, 24.31 MB
docx, 24.31 MB
pdf, 811.48 KB
pdf, 811.48 KB
pdf, 1.62 MB
pdf, 1.62 MB
pptx, 1.83 MB
pptx, 1.83 MB
docx, 61.59 KB
docx, 61.59 KB
pdf, 119.54 KB
pdf, 119.54 KB
docx, 65.68 KB
docx, 65.68 KB
pdf, 119.09 KB
pdf, 119.09 KB
docx, 12.6 KB
docx, 12.6 KB

Ready to go resource that has a 30 slide presentation with matching worksheets and activities. This resource is tried and tested in the workplace training environment. Learners enjoy the activities and get a lot out of it. File formats include Word, pdf and PP for editing if required.

**PowerPoint Presentation Content: **

  • Customer Service Definition
  • Poor vs Exceptional Service
  • Why Exceptional Service is Important
  • Practical Tips to Provide an Exceptional Customer Service Experience
  • Scenario based role play activities – good and bad examples from You tube clips

Communications, Workplace, ESOL and Computing Resources

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