docx, 191.09 KB
docx, 191.09 KB
Written by an experienced Business Studies Teacher this booklet introduces, analyses and evaluates both the importance of the service industry and of providing high levels of customer service. Students follow the links to various websites and videos and carry out the tasks at their own pace. Removes passive behaviour as students are always "doing" Teacher assists one to one or in small groups as necessary. Includes exam style questions and answer practice. Designed for sharing with students via iPad or PC but easily adaptable for other formats.

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