Included in this resource is:
-
The Powerpoints for all learning aims (A,B & C) for Unit 14: Investigating customer service (including activities).
-
Workbooks with activities for all learning aims (one workbook for learning aim A & B - related to assignment 1; and one workbook for learning aim C - related to assignment 2).
Something went wrong, please try again later.
Just started teaching this unit and was really glad to come across these resources. They are well laid out, effectively relate to the specification in order of the learning aims and the workbooks are aligned clearly to the assignment briefs. Excellent resources!
The author has put a lot of time and thought into these resources. Good lesson PowerPoints and work books which are differentiated and link to the specification
Fantastic resources, very engaging with lots of activities, challenges and supporting workbooks.
Report this resourceto let us know if it violates our terms and conditions.
Our customer service team will review your report and will be in touch.
£14.99