Reporting resources on Tes

Tes Resources is a place for teachers to share original, high quality teaching materials that they would trust to use in their own schools.

As the hosting service, we expect our users to act responsibly and in line with our Author Code. We’ll act swiftly to remove materials when we’re alerted to them if they do not meet our standards.

To report a resource, either.

  • Use the ‘Report a problem’ button on the resource’s page

  • Email us at help@tes.com

 

Make sure you let us know which resource you are reporting and why.

If you report a resource for any reason, you can expect Tes staff to review it and respond directly to you so you can understand the outcome of the review.

Complaints are reviewed and responded to within 24 hours. Where authors contravene our policies their materials may be deleted, they may face a permanent ban and we may return payments to purchasers.

Below we provide more details on our policies and how we approach complaints about material that is seen to be:

  • Offensive or inappropriate

  • Misdescribed

  • Plagiarised or infringing copyright

  • Educationally weak or inaccurate

  • Technically faulty

  • Or of concern in another way

Offensive or inappropriate content

Tes will remove content that is found to be unlawful, defamatory, slanderous, pornographic, insulting, threatening, racist, sexist, or that incites hate or violence. We’ll also ban users who create such material.

In some cases teachers can make content that is unwittingly inappropriate or offensive. These can include times where the resource’s format does not reflect the seriousness of the subject matter, and can be upsetting to users (an example here would be word-searches about the Holocaust). We’ll deal with these on a case by case basis, but advise authors to be careful, especially when creating resources on sensitive subjects.

Where users believe that a resource might be inappropriate for younger students but would be of value to older learners, and Tes agrees, we’ll pass on the message to the author and advise them to change the age-tagging.

Misdescribed

Tes Resources is intended as a library of educational materials and expects users who upload content to ensure their materials are designed and written for a clear target audience containing factual, correct information.

We ask that categorisation is applied reasonably to describe curriculum, subject, topic and age-range. Over-categorisation reduces the accuracy of search algorithms and it’s also very unhelpful for busy teachers who want to get relevant content as quickly as possible.

Where we receive reports of mistagged materials we may contact the author to recommend they change the tags, or change them ourselves. Authors who appear to deliberately mis-tag their materials will face warnings, and potential bans.

Users who buy a paid resource they feel has been misdescribed should note this in their reviews and make use of our worry-free guarantee.

Plagiarised or infringing copyright

We expect authors to upload original resources they have created themselves. If they include material from others they should either have direct permission, or be using material in line with how it’s licensed (so if, for example, they’re including an image that has a Creative Commons licence, but that requires attribution, it should be attributed).

Reported content that‘s found to infringe copyright will be deleted immediately. Authors may be granted a warning where the infringement appears unintentional, but will face a ban for further violations.

Flagrant copyright violation will result in an instant ban and Tes reserves the rights to remove royalties on sales and return them to purchasers.

We will respond in the same way to cases of plagiarism, which is where users not only use someone else’s work without the correct permission but also suggest they created it.

When reporting either copyright infringements or plagiarism, please provide details of the source material that has been copied.

Tes makes no claim to ownership of content uploaded to the resources platform  – this is a teaching resources library contributed to by the education community.  The Tes website provides a hosting service to users to upload their content. All copyright is retained by the original rights holder who uploads the content.

The legal responsibilities of Tes as a hosting platform mean we take no oversight of content monitoring for copyright infringement, as stated in the Electronic Commerce (EC Directive) Regulations 2002. If we ‘police’ all the content, Tes is required to take ownership of and legal responsibility for that content.

However, we actively want to remove material that infringes copyright or is plagiarised from our site, and dissuade users from adding it, so we’ll act swiftly when alerted. We have dedicated staff on our customer services team to review complaints about content that infringes copyright.

For more information on copyright, visit: https://www.gov.uk/copyright.

For information on Creative Commons licences, visit: https://creativecommons.org/licenses/

For the Electronic Commerce (ED Directive) Regulations 2002: http://www.legislation.gov.uk/uksi/2002/2013/regulation/19/made

 

Educationally weak or inaccurate

The educational strength of a resource can be a highly subjective matter, especially given the differences in approaches and styles within the teaching profession, and differences between the curriculum in different schools.

Where you think a resource is poor or contains errors, the best option is to write a review explaining why and giving it the rating you think it deserves. Your feedback could help an author improve the resource - or explain their reasoning.

Technically faulty

Where a downloadable resource fails to download that may be because of a temporary technical fault on our site. Reporting these faults helps us to spot them, and we’ll provide you with an update on when we expect it to be fixed.

If a file fails to open on your computer, first check that your software and browser are up to date. If the technical fault appears specific to the resource itself, do make use of our worry-free guarantee and leave a review for the author.

Or of concern in another way

Please let us know about concerns you have about resources outside the categories above by emailing help@tes.com and we’ll approach them on a case-by-case basis.